Our in-house Apple Mac repair technicians have many years of experience repairing different models of Macs.
We differ from many other Apple Mac repair shops, we perform repairs down to a component level (using schematics, diagrams & boardview) to give you the best price.
If you are experiencing any problems that are not listed below, please contact us and we will be happy to assist you and provide a quote.
Please feel free to call us and we will give you free honest advice as to what your repair options are and how much it will cost.
+ parts if required
( £99 for iMacs)
|Overheating / noisy fan|
|Sound / speaker issues|
|Wipe and re-Install fresh OS X|
|Virus / malicious software removal|
|Upgrade Mac to any OS X (e.g. El Capitan)|
|Hard drive replacement / upgrade (£129 for iMacs)|
|Superdrive (CD / DVD drive) not working (if required, new Superdrive is around £50)|
|Internet, wireless or connectivity issues (if required, new wireless card is around £30)|
|Data backup / transfer from a healthy hard drive. You can also see the Data Recovery page|
|Mac login / admin password reset / removal / recovery. See also Band C for PIN code removal|
|Insurance damage report for an insurance claim (payment refunded if we carry out the repair)|
|Valeting – de-dust and internal clean. Thorough clean of your Mac inside and out, making it free from dust & contaminates|
|Battery not charging / battery replacement. For MacBook Pro with Retina display (late 2012 and onwards) our labour is £99|
|Trackpad not working, (if required, new Touchpad is around £40). For MacBook Pro with Retina display (late 2012 and onwards) our labour is £99|
+ parts if required
|Mac data recovery|
|Hinge repair / replacement|
|Mac screen repair / replacement|
|Mac is slow, crashing, freezing or not responding|
|Keyboard not working, (if required, new keyboard is around £40)|
|Boot Camp helps you install Microsoft Windows on your Mac (dual-boot)|
|Trackpad not working, (if required, new Touchpad is around £40). For Macs mid-2012 and older our labour is £69|
|Startup issues including: spinning wheel ○ stuck on apple logo ○ stuck on progress bar ○ Kernel panic ○ not loading / booting up ○ grey, blue or white screen ○ folder with a question mark?. (for iMacs it's £129 if the repair requires a change of hardware (e.g. hard drive), for slim iMacs £159, see below)|
+ parts if required
|Beeping on startup|
|iMac stand hinge repair|
|Broken USB port or audio jack|
|Logic Board repair / replacement|
|Any issues with Apple Cinema Display|
|Graphics Card/Chip GPU repair (reflow or replacement). 3 months guarantee.|
|EFI password removal, “Enter your system lock PIN code to unlock this Mac” or similar message. See also Band A|
|Display issues including: flickering ○ distortion ○ no display ○ no backlight ○ dim/dark screen ○ blank/black screen ○ coloured bars/lines on screen|
|Power issues including: Mac won't turn on ○ keeps shutting down ○ continuously restarting ○ randomly switching off ○ power supply/charger issues ○ MagSafe socket replacement|
|Liquid spillage / damage - from £129
Call asap as time is of the essence and the longer you wait, the more damage the liquid spill can inflict (corrosion, etc.)
○ Payment on completion of repair.
○ Any cancellation of repairs is subject to a diagnostic fee (half the labour charge).
○ For the new slim iMacs (no SuperDrive) (late 2012 onwards – slim screen including the Retina 5K display), if the repair requires a change of hardware (e.g. hard drive), our labour will be £159.
○ If your computer hard drive is faulty or the operating system is corrupted and needs reinstalling and you want to recover your data, there would be an extra charge for these additional/optional services.
○ Your repair will take 1-5 working days. £20 VIP – express service available (same-day repair where possible). If parts need to be ordered, repair may take longer.
If parts are required, you will be contacted with an updated quotation prior to any repair being undertaken, otherwise the repair will proceed without further reference.
○ Total cost of repair = Fixed labour charge + parts (if required). If parts are required, you will be contacted with an updated quotation prior to any repair being undertaken, otherwise the repair will proceed without further reference. If you have any questions regarding the repair price, please contact us, or request a call-back to discuss it.
The screen on my Macbook died. BITS collected my laptop, diagnosed the fault and replaced the back light cable. It was returned to the office and as they have a mobile credit card reader, I didn’t even have the hassle of driving to them. Excellent service – thanks for the chocolates.
My MacBook Pro died just 2 days before I was going away for a month. I didn't think that there was any chance to get it fixed before I left but I phoned BITS anyway. Within a couple of hours they had come and collected the laptop and in the evening I was phoned with the diagnosis: a faulty disk. By about 11am the next day I got a phone call to say it was fixed and Yosemite installed and by 3pm it had been delivered back to me with a box of chocolates. Amazing!
I have an ageing, but nonetheless pristine IMac (2007) and after advice from yourselves, had extra RAM and a Flash drive fitted to replace original hard drive. Excellent work, the IMac is now better than new in 2007, its never been so fast. Have recommended a colleague to have the same upgrade as you fitted for me. He lives in Australia which is a pity otherwise he would also have come to BITS on my recommendation. Well done, great staff and first class service and work.
Excellent service. Good price. Diagnosed the problem over the phone. Collected and repaired my Mac book within 24 hours. Collected and delivered at no extra charge. Friendly and polite. Would definitely use again. Thank you very much.
Problems with my hard disk on my Mac meant I was going to lose everything, and my backup disk drive was also damaged. Bournemouth IT Solutions dealt with it quickly and efficiently and were very helpful. All my data was saved and they cleaned up my disk drive so when I collected it, I didn't have to re-download applications. If I have another problem they will be my first port of call, and I would highly recommend them.
Bournemouth it should notions are absolutely brilliant they fixed my Mac in no time and also for less than I thought they are professional friendly honest and quickly I recommend them to everyone once again thank you for fixing my Mac.
BITS follows the golden rule for customer satisfaction, under promise over deliver. I needed a new keyboard after water spillage. they quoted approximately 30% less than apple in cost and told me up front it would take 4 days to order the part up to 2 days to repair. While the part was on order i could continue to use my macbook pro at home rather than sending it away which apple would impose, 2 days later they telephoned me at 11am with it's arrival, i dropped it off at 1pm and it was ready by 4pm. I got clarity, honesty, fair pricing, and better than expected time. I would happily recommend and will be using again, i believe these are guys i can trust which is everything in field outside of my own expertise
The screen on my Macbook died. BITS collected the laptop on the same day. Unfortunately it was just before Christmas so I did not get it back until the beginning of the new year. I appreciate this was not the fault of BITS, everyone deserves a holiday, and am sure that the repair would have been promptly dealt with at any other time of year. I was kept fully informed by several phone calls of the time scale problem and the possible/eventual repairs and any extra costs that could be involved. The Macbook was delivered back to me as soon as it had been repaired (together with a complimentary pack of chocolates!). I would certainly use BITS again in the future.
Keep up the good work, you have got the service aspect just right. In some ways I hope that I don't have to use you again as it would mean that I would be having computer problems but if I did have issues with my mac, you would be the first person I would contact.
Competent and friendly service at a reasonable price. They were able to recover vauable data from a crashed disk and diagnose a problem with a macbook computer. I would certainly recommend them to others.
I am so glad I went to Bournemouth IT solutions when my macbook got water damage. I went to many computer repair shops but I was given extortionate quotes for an initial review. Bournemouth IT included a clean in the initial inspection trying their best to fix it without replacing parts. It did need a new part however and I was given a good price for that. I'd recommend anyone who is unsure what to do with a broken laptop to go here, it really was worth it.
The guys at BITS upgraded the Mac OS on my laptop and did a great job, they even cleaned the laptop too! They run a professional and affordable service, one I'd happily recommend to others.
The cheapest quote I had from the several local computer repair companies for both labour and the part required. Despite a hicup in which the wrong part was ordered for my Macbook, I was dealt with very courteously throuhgout. I was provided with a replacement laptop at my home as soon as it was discovered that the repair would take longer and I was given a reduction in labour costs as well.
Macbook air had a broken screen and broken tracker pad button, Bournemouth IT Solutions offered us by far the quickest and most cost effective solution to getting it fixed.. Great customer service, picked up the laptop on Friday and we had it back by Monday. Cannot recommend them enough!!!
Great service. Polite & clever guys. Professional clean building. Would definitely recommend to friends and family, and I'd have no hesitation to use them again. (They replaced the hard drive on my iMac and installed the OS).
If you have any questions relating the the above page, please use the form below to post a comments and we will try and answer your question for you.