The Approved Repair Company

FIXED LABOUR FEES • 15% OFF LABOUR FOR STUDENTS • 1 YEAR GUARANTEE ON MOST REPAIRS • IN BUSINESS SINCE 2010

15% off for Students & Staff

The Bournemouth University FAQ page refers to ourselves here: https://esd.bournemouth.ac.uk/faqs/GuestFaq.aspx?CCTC=BUCCT&code=291

We are pleased to be the approved repair company, recommended by both IT departments to staff and students of Bournemouth University and Arts University Bournemouth for over a decade.

We offer all students and staff of Bournemouth University ‘BU’, Arts University Bournemouth ‘AUB’ & Bournemouth and Poole College ‘BPC’ a 15% discount on labour charges. Our 15% discount also covers NHS, all 999/emergency Services (Fire, Ambulance, Police, Blue Light Card holders, etc)

We are proud of our record of customer service and satisfaction. Our customers’ feedback page is our testimony, where many students and staff have commended our service.

Optional collection of your device

We collect from BU Talbot campus, Lansdowne campus, all halls of residence and private accommodation (home address). 

Bournemouth University halls of residence:

Abbotsbury House | Bracken House | Chesil House | Conel Court | Corfe House | Cranborne House | Dorchester House | Lyme Regis House | Lansdowne Point | Lulworth house (Hurn House & Union House) | Mercury House | Okeford House | Purbeck House | St Johns Road | Student Village (Gillett Road) | Winterbourne House | Unilet, living with families and private self-catered accommodation

BU Lansdowne Campus:

Bournemouth House | BU Executive Business Centre | BU International College | Lansdowne Point | Melbury House | Royal London House | Studland House

Arts University halls of residence

Collections also made from AUB campus and all halls of residence including:
East and West House | Madeira Road | Bath Road | Winton Halls (Hector’s House) | Bourne Chambers | George Close

Bournemouth and Poole College

We also collect from Bournemouth and Poole College BPC campuses:
Lansdowne | North Road | The Fulcrum

Our Repair Process

1 – Bring in your device, anytime

You will be quoted exactly the same as on our website – a fixed labour fee. There is no need for us to see your device to quote you, we just need a simple description of the fault.

2 – Receive a call/email update

We will assess your device, and call/email you with an update – or to say your device is repaired. Depending on complexity and if parts are required, this can be 1-5 working days.

3 – Collect your device

Once any parts have been authorised and your device is repaired, you can collect your Mac. We accept card, cash or bank transfer – you can even pay online before collection.

The Approved Repair Company


Established 2010

SEBASTIAN EULENFELD
SEBASTIAN EULENFELD
Fast, communicative with really competitive prices (full service including pickup and return delivery to the customer) who replaced the screen on my MacBook Pro. A five-star company worth recommending which I highly recommend.
Carisma Wills
Carisma Wills
After a quick WhatsApp exchange, my personal MacBook was collected, repaired and returned far quicker than expected. And at half the quoted cost from the original manufacturer. Well packaged for safe return. Ferrero Rocher are a nice touch! Works perfectly. Would highly recommend and use again if needed. Thanks.
Jordan Gold
Jordan Gold
Great Job to repair my 2021 Mac Pro A2442 Screen at less than half the price of an official apple repair (£379) I looked around for numerous prices and this was the cheapest I could find. Easy service to use - Prepaid Royal Mail next day delivery provided and the repair was completed within 48 hours of sending off and ready to be retruned via next day delivery. Highly reccommend! Many thanks for your service!
Kevin Potts
Kevin Potts
Excellent and prompt service to recover data from a failed hard drive. Options and expectations fully explained. Happily data recovered successfully. Recommended.
Toni Potterton
Toni Potterton
After a long trouble free period with my desktop - I urgently needed help as my computer became totally unreliable with an intermittent fault. Mohamed and his team were awesome. Ready to help immediately they worked tirelessly and diligently to resolve the problem. In the meantime they made sure I was kept fully up to date with progress using WhatsApp and messages. Adam was particularly helpful and took time to explain several queries with great patience. The computer was sorted out at a very reasonable charge and I am up and running again. Excellent company with old fashioned service and attention to customer satisfaction. These chaps know their stuff!
T Crouch
T Crouch
Absolutely fantastic service from BITS. Reliable and honest.
Jack Heathcote
Jack Heathcote
I've used these guys twice now. Highly reccomend. They're always on time and do an amazing job. I'll be coming back in the future for more tune-ups & fixes. Thanks
Ahmed Abdellah
Ahmed Abdellah
Straight to the point, no waffle and faaaaaaaaast. 100% Recommended 👌
Rodney Dias
Rodney Dias
Sent these guys a MacBook Pro after Apple quoted £700 to replace the screen - no chance when I can do it here for £400. Not only was it cheaper, but the customer service is excellent; the customer service was far and beyond, exactly as you'd expect from a local business. Thank you guys.
Steph Birdsall
Steph Birdsall
Excellent experience with a new battery for my Mac today. Email communication, quote, work everything quick and efficient. Not super local to me but was recommended by a family member and I'd definitely use and recommend again.