Business IT Support

01202 767 929
117 Old Christchurch Rd, Bournemouth Centre, BH1 1EP

Our Current Career Opportunities


Please feel free to apply to the positions available below.

We like to speak to every application, but if you do not hear back within 7 days, unfortunately you have been unsuccessful.

To apply please send your CV and covering letter to: info@BournemouthITSolutions.co.uk


Bookkeeper

Status: Vacant

Salary: £17K-£20K pro rata (depends on experience)

Hours: Part-Time (This is a permanent position which may lead to a full-time)

Starting Date: IMMEDIATE START


Established in 2010, Bournemouth IT Solutions Ltd, ‘bits’ is a fast-growing and well established local IT support company located in the town centre (117 Old Christchurch Road, BH1 1EP. Next to Adecco and opposite Nationwide Building Society branch).

We provide Apple Mac, laptop, PC, phone and tablet repairs, as well as data recovery services and business support.

We have a strong relationship with Bournemouth University, Arts University Bournemouth and Bournemouth and Poole College, being their only recommended repair company. We also have the lead on SEO for our sector in Bournemouth.


KEY RESPONSIBILITIES:

  • Handle all bookkeeping operations and analysis, maintaining effective internal controls
  • Track stock and process returns/refund from suppliers
  • Handling phone and e-mail communication with customers and clients, and meeting with customers in the shop when needed

KEY REQUIREMENTS:

  • Previous bookkeeping or accounting experience is required
  • Must be a motivated self-starter with the ability to work well in a team
  • Must be organised and able to meet assigned deadlines
  • Polite and friendly customer service manner

WHY WORK FOR US:

  • Good salary
  • 28 days holiday including bank holidays (pro-rata)
  • Located in Bournemouth town centre
  • Biggest independent computer repair company in Bournemouth

REFERENCES:

Work references are required and will be checked



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Customer Advisor

Status: Vacant

Salary: £16K-£18K (depends on experience)

Hours: Full Time

Starting Date: IMMEDIATE START


Established in 2010, bits (Bournemouth IT Solutions Ltd) is a fast-growing and well established IT support company located in the town centre. We provide Apple Mac, laptop, PC, phone and tablet repairs, as well as data recovery services and business support.

We have a strong relationship with Bournemouth University, Arts University Bournemouth and Bournemouth and Poole College, being their only recommended computer repair company. We also have the lead on SEO for our sector in Bournemouth.


THE ROLE:

Must have good knowledge of computer hardware and software so that you are able to handle customers' queries and advise them about the best course of action.

Your role will also include meeting and serving customers in the shop, answering phone calls and emails. The customer journey is key to our success; your skills and personality should play a vital role in enhancing this experience.


KEY RESPONSIBILITIES:

  • Meeting with customers in the shop, fully understand the issue with their computer and advise the best course of action, inform them of the price of their fixed labour charge and any parts they might need. You will be the main communicator between our technicians and customers
  • Upselling our add-ons and useful services
  • Handling phone and e-mail communication with customers and clients
  • Calling and maintaining contact with our previous customers from our CRM database
  • Initiating and maintaining contact with new clients
  • Capture and record accurate customer information into our CRM database

KEY REQUIREMENTS:

  • Competent in IT so you can handle customers' queries
  • Proven experience in sales or customer service
  • Excellent communication skills (verbal and written)
  • Polite and friendly customer service manner
  • Professional looks and confidence in seeking out new clients
  • Good at problem solving and resolving customer issues
  • Physically fit, hardworking and reliable

COMMISSION:

You could earn excellent commission by upselling our add-ons and useful services. You will have ample opportunity to do this as you will be meeting customers face to face and calling them over the phone. We have a lot of USP's that differentiate us from our competitors like:

  • Our unique relationship with BU, AUB and BPC
  • We are the experts in the area for Apple Mac repairs and Data Recovery
  • We perform repairs down to a component level using Schematics, Diagrams & Boardview, making good savings for our customers especially on Mac repairs
  • Free collection & delivery of customers’ computers
  • Free loan laptop/Mac while we repair the customer’s computer

WHY WORK FOR US:

  • Good salary and commission and opportunity to become a manager
  • 28 days holiday including bank holidays
  • Located in Bournemouth town centre
  • Biggest independent computer repair company in Bournemouth
  • Excellent opportunity to enhance your career and technology skills

REFERENCES:

Work references are required and will be checked.