Data Recovery Bournemouth
Bournemouth, Poole & Christchurch

Hard Disk Drive • Solid State Drive • USB Stick • SD Card • Apple Mac • MacBook • iMac • iPhone • iPad • PC • Laptop • Computer

Recommended by Bournemouth Uni | Established 2010

 no booking required • 15% off Labour for Students & Blue Light Card

PC & Apple Mac

We deal with all computers, specialising in Apple Macs, even with non-removable/soldered storage.

Hard Drives & SSDs

We are able to recover data from both Hard Drives and Solid State Drives with a variety of faults.

External Storage

USB flash drives or external drives are all covered – whether you’ve snapped the connector, or deleted a file

From £99  Includes a £20 upfront non-refundable deposit for diagnostics

Liquid damage
Dead hard drive
Faulty circuit board
NAS (single hard drive)
Virus corruptions and deletion
Damaged hard drive partitions
Faulty/dead SSD (Solid State Drive)
Damaged pins inside USB pen drive
MacBook Air (Late 2010 to Mid 2017)
MacBook Pro (Early 2006 to Mid 2015)
iPhones, iPads, mobile phones & tablets
Hard drive won’t power on / won’t spin up
Crashed hard drive, laptop, Mac or a computer
Camera memory cards including micro SD cards
Recovering data from hard drive after formatting
Time Machine not working / backup not accessible
Bent, snapped, cracked or broken USB memory stick
MacBook 12″ Retina (2015 to 2019, with USB C Ports)
Hard drive corrupted, failed to boot up or SMART error
Mobile phones, tablets, iPhones & iPads from £99 – £299
USB memory stick lost capacity or showing the wrong size
iPhoto library corrupt repair/rebuild and recovery of photos
External hard drive enclosure/caddy with a physical damage
Hard disk drive not initialized, not detected or not recognized
HDD with bad sectors, boot sector reading error or won’t mount
Formatted / inaccessible hard disk drives and USB memory stick
MacBook Pro (2016 onwards, with USB C Ports, Intel or Apple silicon)
Retrieve deleted, missing or inaccessible files, documents, photos or videos
MacBook Air 13″ Retina (2018 onwards, with USB C Ports, Intel or Apple silicon)
Failed, faulty or physically damaged hard drive: internal, external and portable hard drives
USB memory stick not recognised, not showing, not working or needing to be re-formatted
Retrieve files from an external hard drive / USB memory stick with error message similar to:
“Drive must be formatted before it can be used”
“You need to format the disk in drive before you can use it”

From £299  Includes a £39 upfront non-refundable deposit for diagnostics

This service covers more advanced jobs, such as Apple laptops with soldered, non-removable storage (which involves board repair), or drives with electronic issues. This also covers data loss from more complicated drive setups such as RAID (of any kind) or JBOD on a NAS or Server.

CCTV / DVR
SCSI hard drives
RAID hard drives
Server not working / backup is corrupted
NAS (multiple hard drives – in RAID/JBOD configuration)
External hard drive dropped and now making clicking noise
Hard drive data recovery when it’s making a buzzing, beeping or clicking noise

We continuously reinvest profits back into our store, equipment and staffing – we possess specialised tools including a DeepSpar USB Stabiliser (valued at £2000+) which can recover data from degraded hard drives/SSDs/Memory Sticks, where just data recovery software alone would normally freeze or crash, resulting in unsuccessful recovery. We possess trusted, reputable data recovery software (R-Studio) designed for forensics labs and data recovery specialists, to allow a more in-depth analysis, compared to just using off the shelf pirated software as some stores do.

We possess a laminar flow hood (Air Science Purair) that blows filtered, purified air over our workspace, which allows us to perform mechanical hard drive recovery in a safe manner, without affecting the mechanisms and platters inside. Our cabinet meets the ISO Class 5 standard, meaning it is suitable for use in hospitals and pharmacies, biological or forensic applications, and more importantly, data recovery. Combined with medical gloves and hair nets we ensure that no contaminates or particulates enter your sensitive drive whilst it is being examined. A drive should never be opened at home or in an un-sanitised work area as this effectively reduces your chances to nil.

We have extensive experience in data recovery developed over a decade of business. This includes going down to a component level on both hard drives and laptops, especially Apple Macs, using AmScope microscopes, thermal cameras and soldering stations worth hundreds of pounds, to ensure we give your device the best treatment possible. Our staff come from a variety of backgrounds and possess various skill sets, so you can rest assured we can provide you with the best experience possible, and even where we cannot help, provide you with accurate, honest information and point you in the right direction.

Your data will be handled in accordance with GDPR and the Data Protection Act 2018. Your device will never leave our premises and neither will your data. Some repairs may require the recovery of customer’s data onto our system, if the customer does not provide a storage medium for us to transfer the data onto. This recovered/backed-up/transferred data may be held on our server for as long as practicable, until the customer provides a storage medium for us to transfer data on to. When data is stored on our server(s)/computer(s) it is encrypted to an AES 256 standard. Once data is transferred and there is no longer a necessity for its storage, it is deleted securely to the HMG Infosec Standard 5.

For Macs that possess a ‘T2 Chip’ or Apple Silicon (Apple Macs 2018 onwards), we are unable to run any diagnostic software or run your Mac from our macOS system for testing without your password due to the security features of your device. In order to run diagnostics to ensure your issue has been resolved, your password is required to perform diagnostics. Your login details and user profile will only be accessed and used for the explicit purpose of diagnostics, to identify any faults and ensure they have been resolved as part of the repair process.

A Subject Access Request, Data Erase Request, and all other Data Protection/GDPR enquiries must be sent in writing via email to [email protected]. By law bits has 30 calendar days to respond.

bits will not share the customer’s data with any third party for any reason without the prior consent of the customer. All data will be collected, processed and held in accordance with our rights and obligations arising under the provisions and principles of the General Data Protection Regulation (GDPR) and Data Protection Act 2018. bits has the right to pass on any data provided by the customer to relevant authorities and law enforcement agencies where the law requires such or there is a moral obligation to do so (serious indictable crime), or for example in the event of a warrant, including but not limited to any UK/European Police Force such as Dorset Police/Metropolitan Police, South West Forensics, Interpol, NCA, Home Office and so on.

Technically yes, there are two methods in which this can be done:

  • Logic board repair – by utilising our specialist tools (AmScope microscope, thermal cameras, schematics/boardview, Quick Hot Air Rework Station and T420D soldering station, we can repair the vast majority of MacBook issues and bring them back to life, preserving data along the way. This normally costs between £99-£500 depending on complexity of the job, and is succesful in about 85% of cases. Not only will you pay less than at the Apple store, you will get a working Mac AND your data by the end of the repair.
  • Chip-off recovery – Drive Savers are one of, if not the only company globally, that can do this method – this however costs thousands of pounds, due to how secure Apple Macs are, and so is rarely economically viable unless you are a very large business/corporation.

Please note:

  • Your data will be handled in accordance with GDPR and the Data Protection Act 2018. Your device will never leave our premises and neither will your data. If your data must be stored on our servers as part of the process it will be encrypted (AES 256) and deleted as soon as practicable.
  • We specialise in Apple Macs, particularly those with soldered disks – has an Apple Genius told you your data is gone for good? Let us give you a second opinion
  • In cases where customers do not have a Bitlocker recovery key, FileVault password, VeraCrypt password, or any type of encryption, recovery is physically impossible.

Our Repair Process

1 - Bring in your device, anytime

You will be quoted exactly the same as on our website - a fixed labour fee. There is no need for us to see your device to quote you, we just need a simple description of the fault.

2 - Receive a call/email update

We will assess your device, and call/email you with an update - or to say your device is repaired. Depending on complexity and if parts are required, this can be 1-5 working days.

3 - Collect your repaired device

Once any parts have been authorised and your device is repaired, you can collect your computer/laptop. We accept card, cash or bank transfer - you can even pay online before collection.

Under the microscope... see what we see!

Alongside are some photos of our latest jobs - all of which were successfully repaired.

Possessing tools like a microscope and thermal camera allow us to conduct repairs to a standard that many shops are not able to, and in the case of Apple Macs - allows us to repair your existing logic board, saving you hundreds of pounds as well as your precious data.

Our laminar flow hood filters the surrounding air to such a degree that it can be used for forensic DNA analysis! This allows us to refurbish MacBook screens to the highest standard, without letting in dust from ambient surroundings. #macbookrepair

Our laminar flow hood filters the surrounding air to such a degree that it can be used for forensic DNA analysis! This allows us to refurbish MacBook screens to the highest standard, without letting in dust from ambient surroundings. #macbookrepair ...

This has to be some of the worst corrosion we’ve had this year - it’s not looking great for this customer, but that hasn’t stopped us yet!

This has to be some of the worst corrosion we’ve had this year - it’s not looking great for this customer, but that hasn’t stopped us yet! ...

Another shop fixed this iMac before and used hot glue/silicone to reattach the screen, not genuine Apple adhesive strips! 
When picking a shop to repair your Apple product, make sure they specialise in Apple repairs so they don’t do a bodge job like this! The official adhesive is specially designed and cut, so that it holds the display securely, whilst allowing the iMac to be opened again for service.

Another shop fixed this iMac before and used hot glue/silicone to reattach the screen, not genuine Apple adhesive strips!

When picking a shop to repair your Apple product, make sure they specialise in Apple repairs so they don’t do a bodge job like this! The official adhesive is specially designed and cut, so that it holds the display securely, whilst allowing the iMac to be opened again for service.
...

Another MacBook Air M2 screen is successfully repaired. This one suffered from liquid damage, so we replaced the backlight sheets and LCD, and it now looks as good as new. #MacBookRepair #RightToRepair #MacScreenRepair #Bournemouth

Another MacBook Air M2 screen is successfully repaired. This one suffered from liquid damage, so we replaced the backlight sheets and LCD, and it now looks as good as new. #MacBookRepair #RightToRepair #MacScreenRepair #Bournemouth ...

Now offering Nationwide MacBook Pro 14"/16" M1/M2 Screen Repair #apple #righttorepair #macrepair #macbookrepair

Now offering Nationwide MacBook Pro 14"/16" M1/M2 Screen Repair #apple #righttorepair #macrepair #macbookrepair ...

This USB C port was completely ripped off when the laptop was dropped while charging. The customer thought it was a write-off and time to get another one. After rebuilding the tracks on the motherboard, and soldering on a new port, its as good as new and lives to see another day. #soldering #righttorepair

This USB C port was completely ripped off when the laptop was dropped while charging. The customer thought it was a write-off and time to get another one. After rebuilding the tracks on the motherboard, and soldering on a new port, its as good as new and lives to see another day. #soldering #righttorepair ...

This PS5 came in due to randomly turning off. Like many we have seen, in some cases, standing up the console causes the liquid metal to drip down over time, and cause air gaps between the processor and heatsink. Another easy fix for the bits team. #repair #bournemouth

This PS5 came in due to randomly turning off. Like many we have seen, in some cases, standing up the console causes the liquid metal to drip down over time, and cause air gaps between the processor and heatsink. Another easy fix for the bits team. #repair #bournemouth ...

We now offer screen replacements for 14" M1 MacBook Pro models! £399 for walk-in repairs, or £419 for UK nationwide repairs.
16" models also coming soon...
#righttorepair #MacBookRepair #macbookpro

We now offer screen replacements for 14" M1 MacBook Pro models! £399 for walk-in repairs, or £419 for UK nationwide repairs.

16" models also coming soon...

#righttorepair #MacBookRepair #macbookpro
...

Another MacBook with liquid damage bites the dust. Our technician inspects it under a microscope while conducting measurements to check for faults. #righttorepair #MacBookRepair

Another MacBook with liquid damage bites the dust. Our technician inspects it under a microscope while conducting measurements to check for faults. #righttorepair #MacBookRepair ...

This Mac was liquid damage and used for a year after, causing severe corrosion and liquid damage. After a specialist ultrasonic clean, it looks like new.
Now, it is under the microscope for a component-level repair. #righttorepair #waterdamage #MacBookRepair

This Mac was liquid damage and used for a year after, causing severe corrosion and liquid damage. After a specialist ultrasonic clean, it looks like new.
Now, it is under the microscope for a component-level repair. #righttorepair #waterdamage #MacBookRepair
...

This PS5 came in for a flickering screen. On this occasion, the HDMI port was OK, but the motherboard was damaged, and the tracks to the port were all ripped off.
Thanks to our #Amscope #microscope we are able to repair these fine tracks that are under 1mm in width each!

This PS5 came in for a flickering screen. On this occasion, the HDMI port was OK, but the motherboard was damaged, and the tracks to the port were all ripped off.

Thanks to our #Amscope #microscope we are able to repair these fine tracks that are under 1mm in width each!
...

#Xbox crashing or overheating?
We fix those too! This Xbox is having an internal clean, and replacement hard drive due to the original failing.

#Xbox crashing or overheating?
We fix those too! This Xbox is having an internal clean, and replacement hard drive due to the original failing.
...

Using our specialist thermal imaging camera, we can search for short circuits invisible to the naked eye. 
In this case, the customer lost their data due to a design flaw on the A1990 MacBook Pro, which electrocuted the SSD storage chips 😢 #MacBookRepair

Using our specialist thermal imaging camera, we can search for short circuits invisible to the naked eye.

In this case, the customer lost their data due to a design flaw on the A1990 MacBook Pro, which electrocuted the SSD storage chips 😢 #MacBookRepair
...

This MacBook Pro 2012 model had a cup of water spilled on it, and the customer kept using it causing severe corrosion.
Despite being classed as a 'vintage' model this MacBook was cleaned and fixed up in no time and back in the customer's hands 🙂

This MacBook Pro 2012 model had a cup of water spilled on it, and the customer kept using it causing severe corrosion.

Despite being classed as a `vintage` model this MacBook was cleaned and fixed up in no time and back in the customer`s hands 🙂
...

This is by far the worst MacBook we've ever seen - poor thing! It was run over by a car and left outdoors in severe rain after the customer lost it.
Challenge accepted.

This is by far the worst MacBook we`ve ever seen - poor thing! It was run over by a car and left outdoors in severe rain after the customer lost it.

Challenge accepted.
...

This sad MacBook Air M2 was liquid-damaged a month after release and no longer powered on 😢 The customer had no Apple Care and had #bournemouthuniversity work on it.
It was successfully repaired and back in the customer's hands a few days later! #MacBookRepair

This sad MacBook Air M2 was liquid-damaged a month after release and no longer powered on 😢 The customer had no Apple Care and had #bournemouthuniversity work on it.

It was successfully repaired and back in the customer`s hands a few days later! #MacBookRepair
...

According to 🍎 this customer needed a new logic board... we don't think so! This customer paid the labour fee, and had their Mac back next day - no data lost, and for a fraction of the price! 
#Bournemouth #RightToRepair

According to 🍎 this customer needed a new logic board... we don`t think so! This customer paid the labour fee, and had their Mac back next day - no data lost, and for a fraction of the price!
#Bournemouth #RightToRepair
...

This customer was quoted £700+ for a logic board replacement at Apple due to water damage. With us, they paid £199. 
Whats more, we saved hundreds of precious photos that weren't backed up, which they would've lost with Apple.
#righttorepair #apple #bournemouth #supportlocal #supportsmallbusiness #MacBookRepair

This customer was quoted £700+ for a logic board replacement at Apple due to water damage. With us, they paid £199.

Whats more, we saved hundreds of precious photos that weren`t backed up, which they would`ve lost with Apple.

#righttorepair #apple #bournemouth #supportlocal #supportsmallbusiness #MacBookRepair
...

The Approved Repair Company


Established 2010

SEBASTIAN EULENFELD
SEBASTIAN EULENFELD
Fast, communicative with really competitive prices (full service including pickup and return delivery to the customer) who replaced the screen on my MacBook Pro. A five-star company worth recommending which I highly recommend.
Carisma Wills
Carisma Wills
After a quick WhatsApp exchange, my personal MacBook was collected, repaired and returned far quicker than expected. And at half the quoted cost from the original manufacturer. Well packaged for safe return. Ferrero Rocher are a nice touch! Works perfectly. Would highly recommend and use again if needed. Thanks.
Jordan Gold
Jordan Gold
Great Job to repair my 2021 Mac Pro A2442 Screen at less than half the price of an official apple repair (£379) I looked around for numerous prices and this was the cheapest I could find. Easy service to use - Prepaid Royal Mail next day delivery provided and the repair was completed within 48 hours of sending off and ready to be retruned via next day delivery. Highly reccommend! Many thanks for your service!
Kevin Potts
Kevin Potts
Excellent and prompt service to recover data from a failed hard drive. Options and expectations fully explained. Happily data recovered successfully. Recommended.
Toni Potterton
Toni Potterton
After a long trouble free period with my desktop - I urgently needed help as my computer became totally unreliable with an intermittent fault. Mohamed and his team were awesome. Ready to help immediately they worked tirelessly and diligently to resolve the problem. In the meantime they made sure I was kept fully up to date with progress using WhatsApp and messages. Adam was particularly helpful and took time to explain several queries with great patience. The computer was sorted out at a very reasonable charge and I am up and running again. Excellent company with old fashioned service and attention to customer satisfaction. These chaps know their stuff!
T Crouch
T Crouch
Absolutely fantastic service from BITS. Reliable and honest.
Jack Heathcote
Jack Heathcote
I've used these guys twice now. Highly reccomend. They're always on time and do an amazing job. I'll be coming back in the future for more tune-ups & fixes. Thanks
Ahmed Abdellah
Ahmed Abdellah
Straight to the point, no waffle and faaaaaaaaast. 100% Recommended 👌
Rodney Dias
Rodney Dias
Sent these guys a MacBook Pro after Apple quoted £700 to replace the screen - no chance when I can do it here for £400. Not only was it cheaper, but the customer service is excellent; the customer service was far and beyond, exactly as you'd expect from a local business. Thank you guys.
Steph Birdsall
Steph Birdsall
Excellent experience with a new battery for my Mac today. Email communication, quote, work everything quick and efficient. Not super local to me but was recommended by a family member and I'd definitely use and recommend again.