Problem reported by customer: data recovery from a hard drive that had its Windows and Ubuntu partitions deleted.

Our resolution: restored the partition table and then recovered data.

Total cost of repair £69.99: collection & return (£0.0) + labour charge (£69.99).

Problem reported by customer: no display on screen on HP Pavilion dv9000.

Our resolution: this is a known issue with some HP laptops that have the Nvidia graphics card. Re-soldering the chip and getting the laptop working again will cost £69.99 and this solution is only temporarily fixing the problem, as the problem will re-occur in a few months. We advised the customer to either buy a new laptop (and we will recover all his data) or replace the motherboard with a new one (not a refurbished one, as it will most likely have the same problem). The customer chose to buy a new motherboard. So we bought a new motherboard and fitted in. Now laptop is working well. 100 day guarantee.

Total cost of repair £267.99: collection & return (£0.0) + loan of laptop (£0.0) + labour charge (£69.99) + new laptop motherboard for HP Pavilion dv9000 (£198).

Problem reported by customer: laptop randomly switches off.

Our resolution: after diagnosing the laptop, we found that a broken USB port was causing the problem. Removed broken USB port and soldered a new one in. 100 day guarantee.

Total cost of repair £74.98: collection & return (£0.0) + loan of laptop (£0.0) + labour charge (£69.99) + new USB port (£4.99).

Problem reported by customer: liquid spillage on keyboard and touchpad buttons.

Our resolution: replaced damaged keyboard with a new one and cleaned touchpad buttons. Now both are working fine. 100 day guarantee.

Total cost of repair £68.99: collection & return (£0.0) + labour charge (£39.99) + new keyboard (£29).

Problem reported by customer: data recovery from damaged external hard drive.

Our resolution: found the hard drive circuit board to be faulty. Bought a replacement board and fitted it in. Now hard drive is working fine.

Total cost of repair £89.99: labour charge (£69.99) + hard drive mainboard (£20).

Problem reported by customer: laptop is overheating.

Our resolution: cleaned the CPU fan from dust and dirt. Laptop is not overheating anymore.

Total cost of repair £39.99: collection & return (£0.0) + loan of laptop (£0.0) + labour charge (£39.99).

Problem reported by customer: laptop keeps shutting down.

Our resolution: after diagnosing found that the laptop was overheating as the CPU fan was faulty. So we replaced the faulty CPU fan and now the laptop is working fine. 100 day guarantee.

Total cost of repair £88.99: collection & return (£0.0) + labour charge (£69.99) + CPU fan (£19).

Problem reported by customer: DVD drive doesn’t work.

Our resolution: replaced faulty dvd drive with a new one. 100 day guarantee.

Total cost of repair £58.99: collection & return (£0.0) + loan of laptop (£0.0) + labour charge (£29.99) + new dvd drive (£29).

Problem reported by customer: netbook is very slow.

Our resolution: removed Viruses, Trojans, Spyware, Adware and other malicious software. Also installed ESET Smart Security.

Total cost of repair £79.98: collection & return (£0.0) + loan of laptop (£0.0) + labour charge (£49.99) + ESET Smart Security (£29.99).

Problem reported by customer: laptop randomly switches off and freezes.

Our resolution: cleaned the CPU fan from dust and dirt. Re-applied thermal compound paste to the CPU and GPU to prevent overheating. Also upgraded the memory from 512MB to 2GB. Laptop working well now. 100 day guarantee.

Total cost of repair £88.99: collection & return (£0.0) + labour charge (£69.99) + laptop memory 2GB (£19)

Problem reported by customer: web browser is not working properly.

Our resolution: scanned and removed all Viruses and Trojans. Also adjusted Windows settings.

Total cost of repair £49.99: collection & return (£0.0) + loan of laptop (£0.0) + labour charge (£49.99).

Problem reported by customer: no display on screen.

Our resolution: after diagnosing the laptop, we found that the CPU was faulty. Bought a CPU and fitted it in. Problem solved. 100 day guarantee.

Total cost of repair £79.99: collection & return (£0.0) + labour charge (£59.99) + CPU (£29).

Problem reported by customer: no backlight.

Our resolution: replaced faulty screen inverter. Problem solved. 100 day guarantee. 100 day guarantee.

Total cost of repair £68.99: collection & return (£0.0) + loan of laptop (£0.0) + labour charge (£49.99) + screen inverter(£19).

Problem reported by customer: Xbox 360 Red Ring of Death (3 red light ring errors).

Our resolution: reflowed GPU chip and replaced CPU & GPU heat sink screws. Xbox 360 is working fine now. 100 day guarantee.
To protect the Xbox from overheating again and having the same problem, we bought an Xbox external cooling fan and fitted it.

Total cost of repair £69.97: collection & return (£0.0) + labour charge (£49.99) + Xbox 360 CPU & GPU heat sink screws (£9.99) + Xbox 360 external cooling fan (£9.99).

Problem reported by customer: cracked screen.

Our resolution: replaced the broken screen with a new one 15.6 inch. 100 day guarantee.

Total cost of repair £108.98: collection & return (£0.0) + loan of laptop (£0.0) + labour charge (£39.99) + new laptop screen (£69).

Problem reported by customer: damaged USB memory stick, need to recover data.

Our resolution: re-soldered the damaged USB memory stick. Now the USB memory stick is working fine, so there is no need to recover the data.

Total cost of repair £69.99: collection & return (£0.0) + labour charge (£69.99).

Problem reported by customer: no sound and no wireless internet.

Our resolution: enabled the audio and wireless card devices.

Total cost of repair £39.99: collection & return (£0.0) + loan of laptop (£0.0) + labour charge (£39.99).

Problem reported by customer: computer infected with Trojans.

Our resolution: we did a full hard drive scan with a few different anti-viruses, and removed Trojans, Viruses and other malicious software.

Total cost of repair £49.99: collection & return (£0.0) + labour charge (£349.99).

Problem reported by customer: blue screen of death and need data recovery.

Our resolution: recovered all data from the old hard drive and cleaned the data from Viruses. We replaced the old hard drive with a new one, as it was faulty. We re-installed Windows to the new hard drive and then transferred all the data to it. 100 day guarantee.

Total cost of repair £127.98: collection & return (£0.0) + loan of laptop (£0.0) + new 500GB hard drive (£38) + data recovery (£29.99) + labour charge (£59.99).

Problem reported by customer: need to upgrade to Windows 7 from Vista.

Our resolution: upgraded to Windows 7 Home Premium as requested.

Total cost of repair £131.97: collection & return (£0.0) + genuine Windows 7 Home Premium (£81.98) + labour charge (£49.99).

Problem reported by customer: no display.

Our resolution: after diagnosing the laptop, we found that the graphic chip on the motherboard was faulty. As repairing or replacing faulty graphic chip is not practical, because they could go faulty again at anytime, we spoke to the customer and asked if she wishes to replace the motherboard, but she preferred not to go ahead with the repair, as motherboards are very expensive to buy.
She requested the data to be recovered. As the hard drive had 50 GB worth of data, we recommended that we could convert the laptop internal hard drive into an external hard drive, so she can have access to all her data, plus use of the hard drive for external data storage.

Total cost of repair £39.98: collection & return (£0.0) + new external SATA hard drive enclosure (£9.99) + labour charge (£29.99).

Problem reported by customer: laptop touchpad’s left button is not working and mouse cursor is not working properly.

Our resolution: replaced the touchpad buttons. Reset the touchpad cable, so the mouse cursor is behaving normally now! 100 day guarantee.

Total cost of repair £68.98: collection & return (£0.0) + loan of laptop (£0.0) + Dell touchpad’s buttons (£28.99) + labour charge (£39.99).

Problem reported by customer: broken power socket.

Our resolution: replaced broken power socket with a new one. 100 day guarantee.

Total cost of repair £74.98: collection & return (£0.0) + new DC jack (£4.99) + labour charge (£69.99).

Problem reported by customer: distorted display.

Our resolution: replaced faulty laptop screen with a new one. 100 day guarantee.

Total cost of repair £128.98: collection & return (£0.0) + loan of laptop (£0.0) + new 15.6 inch laptop screen (£68.99) + labour charge (£59.99).

Problem reported by customer: screen bulb is gone.

Our resolution: found liquid damage on motherboard and memory stick. Cleaned the liquid spillage and replaced the memory stick with a new one, as it was faulty. The new memory stick is 512MB which is double the size of the original one (256MB), so problem has been resolved and the increased memory size will give better performance. 100 day guarantee.

Total cost of repair £78.98: 512MB SODIMM memory stick (£18.99) + labour charge (£59.99).

Problem reported by customer: no wireless internet.

Our resolution: found that the wireless network card was faulty. Bought a new one and fitted it in. 100 day guarantee.

Total cost of repair £49.98: loan of laptop (£0.0) + new wireless network card (£9.99) + labour charge (£39.99).

Problem reported by customer: no power.

Our resolution: cleaned motherboard from liquid spillage and replaced faulty components.

Total cost of repair £69.99: motherboard repair (£69.99).

Problem reported by customer: some buttons on the laptop keyboard are not working.

Our resolution: as there was liquid spillage on the keyboard and it was beyond economical repair, we replaced it with a new one. 100 day guarantee.

Total cost of repair £49.98: new laptop keyboard (£19.99) + labour charge (£29.99).

Problem reported by customer: Customer requested multiple upgrades.

Our resolution: as agreed with the customer, we bought Microsoft Windows 7 Home Premium, upgrade edition, Microsoft Office 2010 Home and ESET Smart Security and installed them all on his laptop. We also installed Firefox, Google Chrome and Skype as requested. All of the software are activated and working fine.

Total cost of repair £243.99: collection & return (£0.0) + genuine Microsoft Windows 7 Home Premium, upgrade edition (£78) + Microsoft Office 2010 Home and Student, 3 users licence (£86) + ESET Smart Security, 1 year (£29.99) + labour charge (£49.99).

Problem reported by customer: No Power.

Our resolution: After diagnosing the Dell desktop computer, we found that the power supply (PSU) is faulty. We bought a new one and fitted it in. 100 day guarantee.

Total cost of repair £117.99: collection & return (£0.0) + new PSU for Dell desktop computer (£48) + labour charge (£69.99).

Problem reported by customer: no display on screen.

Our resolution: after diagnosing the Acer desktop computer, we found that the motherboard was faulty, as one of the main chips had blown. We bought a new motherboard and fitted it in. 100 day guarantee.

Total cost of repair £108.98: collection & return (£0.0) + new motherboard (£48.99) + labour charge (£59.99).

Problem reported by customer: laptop doesn’t boot to Windows.

Our resolution: re-installed Windows.

Total cost of repair £59.99: collection & return (£0.0) + labour charge (£59.99).

Problem reported by customer: blue screen of death. Need to recover data.

Our resolution: recovered all data from hard drives. Re-installed a fresh copy of Windows XP.

Total cost of repair £89.98: collection & return (£0.0) + loan of laptop (£0.0) + labour charge for Windows installation (£59.99) + data recovery (£29.99).

Problem reported by customer: noisy laptop fan.

Our resolution: found that the CPU fan is faulty as well as the heat sink. Bought a refurbished CPU fan and heat sink and fitted it in. 100 day guarantee.

Total cost of repair £64.98: collection & return (£0.0) + refurbished CPU fan and heat sink (£24.99) + labour charge (£39.99).

Problem reported by customer: computer crashing and freezing.

Our resolution: replaced a blown capacitor on the motherboard. Also removed a rootkit virus which affected the Windows MBR (Master Boot Record).
Blown capacitor on the motherboard caused unstable voltage and the Rootkit Virus, attacks Windows booting sectors on the hard drive. We believe the freezing was caused by a combination of these two.

Total cost of repair £59.99: collection & return (£0.0) + loan of laptop (£0.0) + labour charge (£59.99).