We differ from many other laptop and pc repair shops, we perform repairs down to a component level to give you the best price.
If you are experiencing any problems that are not listed below, please contact us and we will be happy to assist you and provide a quote.
We will give you free honest advice as to what your repair options are and how much it will cost.
+ parts if required
|Laptop keyboard replacement|
|DVD / CD / Blu-ray drive replacement. See also Band B|
|Windows 7 login password removal, recovery or reset. See Band C for Windows 8 & 10|
|Battery replacement (battery not holding charge), for any other power issues please refer to Band D|
|Valeting – de-dust and internal clean. Thorough clean of your laptop / computer inside and out. See Band C for overheating or noisy fan.|
+ parts if required
|Touchpad / buttons not working|
|Laptop screen repair/replacement|
|Internet, wireless or connectivity issues|
|Windows operating system re-installation|
|Data backup ○ Data transfer. You can also see the data recovery page|
|Hard drive replacement including Windows installation / upgrade / cloning|
|Damage report for an insurance claim (payment refunded if we carry out the repair)|
|DVD drive not working (software related rather than a faulty drive), webcam not working, no sound from speakers or printer not working|
+ parts if required
|Hinge repair / replacement|
|Windows 10 upgrade / installation|
|Blue screen of death / error codes / error messages|
|Running slowly / crashing / freezing or not responding|
|Windows 8 & 10 password removal. See also Band A for Windows 7|
|Windows issues including: software issues ○ pop-up error messages ○ login error message ○ profile or user account issues...|
|Startup issues including: not loading/booting up ○ freezing during startup ○ Windows updates issues ○ blank screen with cursor...|
|Overheating / noisy fan (if required, laptop fan is £10 – £20). Part of the service is valeting: de-dust and internal clean. Thorough clean of your laptop / computer inside and out, and if needed Thermal Compound will be replaced.|
+ parts if required
|Custom built PC|
|Beeping on startup|
|Full Computer Service|
|Motherboard (mainboard) repair / replacement|
|BIOS / CMOS password reset / recovery / removal|
|A dropped / smashed laptop, notebook or netbook|
|Graphics Chip GPU repair (reflow, reballing or replacement)|
|Liquid spillage / damage. Call asap. Time is of the essence and the longer you wait, the more damage the liquid spill can inflict (corrosion, etc.)|
|Display issues including: flickering ○ Distortion ○ No display ○ No backlight ○ Dim/dark screen ○ Blank/black screen ○ Coloured bars/lines on screen|
|Ports issues including: broken USB port ○ Broken audio jack ○ Broken LAN (Ethernet/Internet) port ○ Broken / wobbly laptop power socket (DC jack power pin connector)|
|Power issues including: keeps shutting down ○ Continuously restarting ○ Randomly switching off ○ Power supply/charger issues ○ Battery not charging ○ Laptop, computer or PC not turning on|
○ Payment on completion of your repair.
○ Any cancellation of repairs is subject to a cancellation fee (half the fixed labour charge).
○ If your computer hard drive is faulty or the operating system is corrupted and needs reinstalling and you want to recover your data, there would be an extra charge for these additional/optional services.
○ Your repair will take 1-5 working days. £20 VIP – express service available (same-day repair where possible). If parts need to be ordered, repair may take longer.
If parts are required, you will be contacted with an updated quotation prior to any repair being undertaken, otherwise the repair will proceed without further reference.
Great service, great price, gave me a laptop to use whilst they did the repairs to mine. I cannot complain about anything and will be using them again. They even gave me discount for being an NHS nurse!!!
I just wanted to say a big thank you to the team for your friendly service and for getting my laptop up and running again, it's so nice to have it working properly again!
This is hands down the best customer service I have ever experienced. The service that BITS offer is fantastic. I had my laptop collected within an hour of calling to enquire...the fixed price means you are not stung with expensive prices which you do not see coming and the BITS team (i was looked after by Mohamed) keeps you informed of the progress of the repairs. I would - and have already been recommending this service to everyone as I really was impressed. No hassle, fair price, friendly and most importantly, excellent and trustworthy repairs. 5***** without a doubt : )
I needed a new keyboard for my laptop and it isn't exactly a standard model either. They picked up the laptop and replaced and cleaned the keyboard to a quality standard and in an efficient time. They even cleaned the screen. It was an affordable price for the service too. The only issue I had was they had run out of loan laptops to offer me one when they picked up my laptop, but they offered to come back and loan one the next day, although I refused as I had a back-up computer. I didn't have to pay for their petrol or anything extra. I would definitely recommend Bits to others.
I have been their customer three times and I am really pleased with their professionalism and excellent customer service. Only in one occasion they took quite a long time to solve an issue and they lend me a laptop, it was just great service overall. Would definitely recommend and will call them again next time.
Elliot is fantastic! What service! The Motherboard on my (crucially important)work laptop gave up the will to live - and turned me into a very edgy panic stricken client arriving on BITS doorstep. Eliot to the rescue. Calm, informative, supportive and delivered 100% resolve. Elliot went beyond the call of duty to get me back up and running within a super short time frame. He could not have done more. Clear advice at all times re: what needed to be done. VERY acceptable charges and a super nice guy to boot. I cannot recommend BITS highly enough - and have already made sure all my colleagues and friends have their number should they find themselves in need of a really professional outfit to sort out any IT problems. As far as I am concerned BITS (Elliot) is my future first port of call for any problems I may have with my laptop. Great service. A+++!!! If you have a need these are the people to deal with it. Thanks Elliot ..... you are a star!
I can't fault the service - courteous, helpful, incredibly prompt in collection, rang to explain slight delay with post over Easter period, returned laptop looking and working like new with a bar of chocolate to put the icing on the cake! Excellent all round - I will use them again if I need anything doing to any of our family laptops and would recommend them to anyone.
Very fast service, problems with my laptop were caused by water damage, needed motherboard and hard drive replaced. Kept informed of exact work and total costs before work commenced. Also surprised with chocolates on completion. These guys are second to none and would recommend them without any doubts whatsoever. I have a desktop that may need looking at, no question about who I should take it to. Thank you so much. A very happy customer and so glad to have my laptop back in full working order.
Saved all data from a totally dead laptop and got it all sorted in under 24 hours. Excellent work guys
Very efficient service,my laptop was picked up and delivered free of charge,fixed prices meant no hidden extras.Would highly recommend this company and wouldnt hesitate to use them again
Fast friendly service, good price and delivered laptop to my home. Would definitely use again.
Laptop repair took less than 24 hours. These guys are very flexible in terms of pick up and collect. I would definately use again should I need to. I will also recommend to anybody needing repairs to their machines.
great service , very helpful and a bargain , good communications at all times ... many thanks for fixing my laptop guys
They collected my laptop from home and returned it back to me which is brilliant. They were very friendly, professional and knowledgeable. They kept me well informed of the progress and fixed my laptop quickly and efficiently.I have had no problems with my laptop since. I will definitely use Bournemouth IT Solutions again if I have any further problems.
Wow! An excellent service from start to finish. Found this company by Googling. I have a SONY Vaio and I had tripped over the power cable and 'ripped' the power socket to pieces. Kaput. Dealing with SONY would involve hundreds of pounds and many days - so sourced Bournemouth IT, as I needed it back ASAP - Defo before June bank holiday Jubilee weekend! Very very friendly and professional from the start. Offered to collect. I dropped the laptop off on a Monday morning - and resigned myself to it needing expensive SONY parts. Was advised they would try to avoid that - and avoid it they did! End of play that day I got a call offering to drop it off at my home all repaired for 69 quid!!!! I will use this company again and I will recommend them to EVERYONE. 10/10 A+++!!!!
I would like to say how much my family and I appreciate your prompt and expert help with our computers. The staff have helped us sort out problems with laptops and my pc on several occasions and each time we have been impressed by your friendly and supportive approach. You have managed to sort out complex faults very satisafctorily and at reasonable cost. We happily commend your service to others, which we have done. Thank you again.
Brilliant service and value for money, laptop delivered back to our office - amazing. I would definitely recommend your company to my friends and contacts.
The service I received from Bournemouth IT Solutions was amazing and value for money. I wanted a diagnosis of my laptop and a written report. Right from courtesy to professionalism, I was very happy with they way they handled my computer issue. To be honest compared to other competitors, I would recommend everyone to use this company and guarantee you no disappointment.Due to the great service, I have decided to use Bournemouth IT Solutions both on personal and business purposes!
Excellent job, no problems with my laptop since they gave it back, good price system and really good customer service. They fixed my laptop in only a few days. Definitely coming here again.
BITS have done a fantastic job. I've had my PC upgraded by them a week ago and I've got to say I'm very impressed. No problems what so ever in regards to the PC. In fact they upgraded my motherboard to a higher specification than I required with no exta charge. Now you can't complain about that. Thumbs up for BITS
I would highly recommend Bournemouth IT solutions for anything you need regarding IT problems. I am very satisfied with the service provided, not only because of the practicality of not having to leave the house (since someone picked up my laptop from where I live, brought it back and offered me another one to use,all free of charge) but also due to the shortness of time (just 2 days) and the quality of their work.Truly professional, and highly efficient. Thank you!
I thought my Samsung Laptop had bitten the dust forever when my cat knocked a whole glass of ginger ale over it, however after speaking to BITS I felt confident something could be done to save it and I was right. After some helpful, friendly customer service and a very short time period I got my laptop back in full working condition! Very pleased, I will definately be recommending BITS to anyone who needs a laptop repair! Thank you.
I contacted bits when others had failed me and I should say I was sceptical to go over the same ordeal of being let down. With BITS it was different. They collected my HP laptop and promised to fix it within 24 hrs. To my surprise my laptop was up and running just after 6 hrs of their collection. My appreciation for the great service. I would not waste time dealing with others in future.
Brilliant service from start to finish. Kept me informed of progress and even offered loan of their laptop whilst waiting for delivery of part required.I would not consider using anyone else in the future.
Thank you very much. My laptop is in a great condition. Have not had any problems as of now.
Absolutely fantastic service and great communication to notify me of status during the repair of my laptop. Will definitely use Bournemouth IT Solutions again. Thank you!
Had a problem with my laptop and it was fixed within two days, great service and quick repair, good job all round.
Great service in all respects. Collection and return to me as promised and loan of laptop whilst new keyboard was fitted to mine at a great price. What a joy to find a company who do exactly as they promise without any hassle. Try them, you'll like them! HIGHLY RECOMMENDED.
Bournemouth IT Solutions have managed to fix my laptop and exceed my expectations to the repair. My faults have disappeared through their expertise. In addition, they offered expert advice right from the start through to the end. Bournemouth IT Solutions is my preferred IT Solutions company.
Excellent service. Fast, friendly and efficient. Excellent value for money, especially with the fixed labour costs - which was my main concern when looking for a local repairers. The free home collection and delivery service is the icing on the cake which takes all the pain out of booking a repair. I've used BITS twice now for two different laptops and won't hesitate to use them for future repairs.
On the strength of the previous service I received I decided to use this company again. I was not disappointed, they were excellent. A software problem they had not seen before was quickly sorted. I had my laptop back the next day. I will be using this company for a long time.
Really helpful and friendly, laptop was repaired quicker than I thought it’d be as well! Also the best prices I could find around Bournemouth :) Laptop loan was a lifesaver, being a student you’re totally stuck if you don’t have one! So a big thank you :)
I would highly recommend their service to anyone for a cost effective, efficient service. Not forgetting their excellent customer service. They did everything they could to win my business.
Good advice and price. Like the fact that the laptop was picked up and returned to my home.
Collecting my laptop for repair was a great help. Courteous service and laptop returned quickly.
Found this company via Google whilst looking for someone to repair my faulty laptop touchpad. The guy was extremely friendly and took me through step by step the possible causes and likely costs. The fixd price quoted was fantastic and the communication and speed of repair was just as good. It fact, they repaired it within 24 hours. The laptop is now perfect and I would recommend this company to anyone.. Top notch !
As I Bought my lap top from PC world, took it back there to fault find, told it was the mother board (circa £200 to fix)found BITS on Google and spoke to Mohamed on the phone, who clearly went through the possible causes and how it might be repaired,2 days later I was able to pick it up and only cost £59,the other great thing was the follow up call to make sure all was ok!!!No hesitation in recommending you to others, thanks again.
I've just arrived in Bournemouth from the London area and needed help setting up my computer. Fortunately I selected BITS from the internet and couldn't be more pleased with the service I received. Overnight I was 'up and running' - apparently I had needed a 'card' for the wifi connection - no problem, easily sorted! I can only 'ditto' the comment others have made in their reviews - I found BITS to be an Excellent, Polite, Honest, Professional Service. I will certainly call on their services again should the need arise and will be very happy to recommend them.
When I saw them they could not have been more helpful. Will certainly go to them with any problems I have with computer
Fantastic service. Everything explained to me so that even a duffer like me could understand it. Computer returned, fixed before the due time. I also appreciated the free gift!! A great company RB
The computer is working without any problem. The treatment was perfect and the delivery was so fast. I really liked home delivery. IT solutions confused one of the cables in its delivery, but they came around again to bring me mine the same afternoon. In brief, I would recommend IT to anybody who wants to repair their computer in a short period of time without problem.
I have used various repairs of computers in the past but found BITS on the computer looking for a local company. I thought their pricing was clear and uncomplicated. I was also amazed how quick it was finished and fact that they deliver. I would have no doubt in recommending them to other people
My computer refused to start after being switched off for three weeks. It was collected on a Saturday lunchtime and returned in good health at lunchtime on Tuesday. The technician was most helpful and gave advice on other computer matters that were puzzling me.
EXCELLENT!! They collected my computer and did exactly what they said they would do! Didn't come back to me saying...this needs fixing and that needs doing, just fixed the problem and returned back to me within 24 hours! Would recommend and use again! Brilliant Thanks again!
I was very impressed with the prompt, courteous and expert service offered by your company, should I need help in the future with computer repairs I will certainly come back to you.
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