COVID-19 / Coronavirus Response


After carefully consulting multiple avenues, we have decided to stay open for reduced hours. As BITS are the biggest repair store in the area, we provide a vital service for our customers to keep them running during the COVID-19 pandemic. As the majority of the population are working from home, operating such a service helps keep them online and able to work, and provide for themselves and family. We have had long-time customers asking us to stay open before the situation worsens in order to ensure their devices are in working order so they can continue to work from home (including NHS key workers).

We are now open from 10am to 3pm, Monday to Saturday.

We are now also extending our 15% labour discount to NHS services as well as 999 services, including all services but not limited to the Ambulance Service, Police, Fire Service, and all other first responder (coastguard) and blue light services such as NHS Blood, Blood Bikers, and so on.

We have considered a large discount on labour for those on our front lines, however as an independent local business, we are unfortunately unable to do so due to the pandemic reducing cash flow. However, we will prioritise all work from those on front lines to ensure they are up and running as soon as possible.

We will still offer a phone and email consultation service, and will be happy to provide any advice over those mediums.

We kindly ask that high risk individuals, those with life long illnesses and the elderly do not enter our store and use our collection service if needed. This is to protect those with weakened immune systems who are at risk of death should they contract the virus.

On 30th January 2020, WHO declared the outbreak of COVID-19 a “Public Health Emergency of International Concern” (PHEIC). Based on current evidence, the main symptoms of COVID-19 are a cough, a high temperature and, in severe cases, shortness of breath. An average healthy person may be ‘asymptomatic’ and not know they are carrying the virus. Therefore, please practice social distancing and do not approach our customers or staff closer than 2 meters (6ft).

Should you have any of those symptoms, or symptoms of a flu, please self isolate as per NHS guidelines, and do not enter our store to protect our customers and staff.

Our website will be updated regularly as and when guidelines change. We are monitoring the situation, and we will act appropriately based on the conditions.


Explanation of COVID19 and how to protect yourself.

Last updated 24th March, 12:00 Noon