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My iMac needed a replacement SSD and the service was first class. All done within a few hours and they even kept the shop open at the end of the day so I could pick it up! Would certainly recommend very highly.
Excellent service, no problems, very polite.
Second time I have used your services and the second time I have been delighted with with quick and efficient service that has been provided. Great to see a local business prosper!
I would highly recommend!
We must thank you for the excellent job you did repairing our computer. Your service is wonderful and it was so kind of you to deliver it back to us. We of course hope we personally do not have to use you again, but we will definitely recommend you to all our friends and family.
popped in on a Saturday morning, very quick, polite and professional service with great advice. Back up service is excellent and very quick and prompt. wish i could give 6 stars
They saved my MacBook Pro 2020 after I spilled beer all over it, it was also done pretty quickly (2 days).
Needed to update Yosemite on my MacBook Pro to Catalina. Contacted Bits via on-line form and the next day had a conversation with Mohammad to discuss my requirements. Took advantage of their collection and delivery service, they even waited for ten minutes in my driveway while I checked out my laptop in case there were any queries.
Excellent friendly service, would highly recommend Bits and would definitely use them again.
Because of what I do I run relatively old hardware including expensive printers and scanners. Mohammad and his team have my macs up to speed, done everything I have wanted and more. I can’t recommend them enough. Thank you.
I thought that I would just drop you a line to thank you and your staff for the recent help you gave me in ‘sorting’ out my laptop. The courteous way you treated me without looking down and laughing at me for my lack of knowledge was very helpful.
Trying to download Big Sur had completely messed up my macbook. I received an excellent repair from bits and would certainly use them again if the need arises.
iMac failure due to botched upgrade from Catalina to Big Sur (won’t be trying this again for many months) losing my hard drive contents. BITS successfully recovered the data, reinstalled Catalina and provided the lost data on a new external drive which I purchased from them. I fully recommended them.
Many thanks for rescuing all the files on my malfunctioning portable hard drive earlier this month. All the information appears to be present and everything is functioning correctly.
I’m very grateful for your great service, and would certainly recommend your company for this sort of thing.
Picked up Macbook Air this morning (30/10/20)after a ‘coffee incident!’ Was still working but would not charge. Cpu damaged.
It took some time for the out sourced specialist to find the problem, but they DID and repaired it.
Far cheaper than having to buy another MAc.
First class service. Friendly staff. Highly efficient.
I’m very accident-prone, so you can imagine how frustrated I was when I spilt cold coffee on my Macbook Air. After a small panic, I remembered that my housemate had gone to Bits to fix her laptop and they were amazing. I would 100% agree that she was right. I handed in my laptop, the staff were very understanding and explained everything to me. They did a really good job of calming me down and assuring me they would do the best they could. They didn’t give me false hope, which I really appreciated.
After a few days, I went to pick up my laptop and now it works faster than it did before. I even traded in my old laptop (which I had lying around and didn’t know what to do with it) and they offered me some money for it, which as a student was really helpful to drop down the already agreeable service costs.
Thank you, Bits, for all of your help!
I would 100% recommend your services to other clumsy students like me!
Last week you replaced the hard drive in my iMac. Everything has been fine and you even managed to transfer EVERYTHING from the old drive to the new one. The only function that I was unable to restore was to get my printer to scan documents into the computer (even though it would print without problem). I spoke to Apple support for an hour and a half but they were unable to resolve the problem. Yesterday afternoon (Weds 14 Oct 2020) I contacted Bits to seek advice. The technician was not available but the following morning he telephoned me (from his home I believe) and in five minutes, via remote control, had fixed the problem.
When I paid the bill to you for the repairs to my iMac, I did not think it particularly cheap (nor overpriced, by the way), but if I am an example your clients definitely get their money’s worth. Thank you all for the type of service which, unfortunately, is not commonplace today – and particular thanks to the technician who dealt so quickly with my issue (FROM HOME !?)
Hard drive on iMac failed a year after being replaced by another company. Bits replaced within 2 hours of diagnosing the fault. Very professional and excellent customer service.
My laptop stopped working, totally frozen. Thought solution could only be new one but found BITS on Google Search with good reviews so decided to give them a try. Excellent and friendly service, initial check found one of two likely cause of the problem. Advised cost of full investigation, cost of repairs and if transfer of data required cost for that. All reasonable and requested them to proceed. Phone call in afternoon of same day that all work was completed and Laptop was available for collection. On collection they had totally resolved the problems. SSD hard drive fitted, and wow is that fast, Laptop totally cleaned and photos transferred plus a reduction in advised price as there was not many of them. Not only do I now have a Laptop that performs and looks better then when it was bought new at a reasonable price but the service was excellent. Any problems that arise on any of my Laptops or iPads in future I know exactly where to go. I would highly recommend BITS
Losing your data is a very stressful experience but I was greeted in a calm and reassuring manner (by Adam). Not only did he immediately supply remote support and sort the problem but the price I was charged was incredible compared to others I had approached, none of whom even considered offering me a remote solution. I have no hesitation in recommending this company for data recovery and, as a result of my experience, will go to them for all my other IT needs in future too!
My computer gear is getting “long in the tooth,” so to speak. Over the past 2 years, I have needed to replace power adaptors, batteries, operating systems, fan control, etc. etc. etc.. Every time something goes wrong, I take my laptop into Bits and their staff finds the perfect solution. The Bits staff is helpful and friendly and my experiences as a Bits customer have been highly positive. Recommended.
I was so impressed by the service! Needed a laptop screen repair very quickly and was amazingly helpful and quick turn around.
So helpful in a lock down crisis!
I thought that the staff of BITS were very friendly, helpful and professional and they really know their stuff. I am very pleased that I chose them to help me with my computer as my laptop feels and works like a new machine, it’s a miracle and I will always go to them again if need be. I thoroughly recommend them to anyone and everyone that requires a quality reliable service. Trust me, choose BITS.
Worth every quid spent. Laptop feels brand new (Hoping it stays that way)
Very pleasant, helpful, efficient, and speedy. In addition, they were able to fix the problem more cheaply than initially thought, so charged me less. Not everyone would have done that. Will use again if necessary and strongly recommend.
With the closing of Samsung in Bournemouth, finding a professional-looking company was not easy. After checking out a few websites in the Bournemouth and Poole area, I based my choice on what I considered the most professional looking website as an indicator of a Professional Company. And it proved right.
The service received was professional, friendly and courteous, and a positive outcome for the problem I presented. I don’t think you will be disappointed if you chose this company. I would have no hesitation in recommending them.
Excellent service on replacing broken screen on I-Pad Air 2
so very polite and helpful would highly recommend
Great service,i highely recommend Bits,they talk with me very nice and they fix my phone even it had small chances to be fixed,keep up the good work!
A very quick response to repairing my Mac book. Also adding extra Ram. One day later my operating system was all in place.
Fixed price was well worth it.
I have to say what a great service this team provide. Very professional and efficient and they know what they are doing. Excellent service. I don’t normally leave a review but I really was so impressed. I got my iphone issues fixed within a few hours for a very reasonable price. Well worth it. I highly recommend Bournemouth IT Solutions.
My late 2012 iMac had just got slower and slower. BITS identified the problem to a deteriorating hard drive, and have replaced it with a 1TB SSD drive. They transferred all the data from the old drive and it now is as fast as when I first had the Mac. Brilliant service!
My hard drive failed on my Mac. Bits replaced it with an SSD. Very quick, professional service. SSD is lightning fast & (1 month since fix) reliable. Would recommend the Bits team.
So impressed with the efficient and prompt service. My iMac was being frustratingly slow and as a busy wedding photographer I need my iMac to be able to edit images for my clients. BITS identified the problem immediately and went out of their way to get my machine back to me quickly. I can’t believe how mich better it is now, – just like, and probably better than when it was brand new. Highly recommend BITS – amazing service and customer care which exceeded all expectations.
Excellent service in repairing my MacBook Air following liquid damage. Friendly and helpful staff. Laptop now in top condition. Thank you.
excellent service courteous and friendly from Christopher sorted my 10 year old Toshiba laptop which had a trojan virus .Job done within 24 hours.
Excellent service…nothing seems to phase them , even my neighbours smoke filled iMac came back updated and shiny.
Amazing service and quality of repair! I took my phone in at lunch time and had it back before the end of the day at an affordable price. Its like having a brand new phone back. Will definitely use again.
Service lived up to the reviews that I read online. Very helpful, polite, friendly and efficient service. what more can you ask for? Thanks
Excellent service and friendly people! The repair was done quickly and in accordance with the agreed timescale. Many thanks for your help.
Bits fixed my macbook pro a few months ago and I received a great service. Today I had an emergency with my work laptop and needed an adaptor for my charger asap and they went out of their way to resolve my problem. Great service and customer care too!! Would highly recommend them (especially if you are not techy like me) because they are very helpful!
As before, excellent service, friendly and helpful, very quick turnaround and reasonable price. I now have my iPad back and working! I have been going to BITS for several years and I highly recommend them.
Great service and great communication. I would have no hesitation in recommending friends and family for BITS. Thank you for sorting my dead Mac Air and bringing it back to life. Many Thanks, Arnie…
Very helpful and efficient service, resolves my iMac hard hard drive problem and replaced it with my own supplied SSD. The transfer of data from my Time Machine was very successful. Well done, will use Bits again in the future
Great service, professional and prompt repair. Will definitely use again.
My hard drive stopped being recognised by my mac air & Bits helped retrieve all my data from the device and am so happy that i now have all my files back. Thankyou to the team at Bits for your efficient and friendly service
BITS were polite, helpful and prompt. They explained the options before we went ahead with the repair, carried out the work swiftly and explained exactly what had been done. I would have no hesitation in recommending them to anyone else with a computer problem.
Fast, friendly service
BITS provided a great service. The first attempt proved unreliable in testing but second solution worked. They kept me
Informed and gave me lots of options. No complaints!
Great service, quick turnaround and good value for money
Lenovo ThinkPad not booting, PC World said not on their repair list – BITS fixed it in 24 hours – thanks!
I first used BITS for data recovery and to install a new SSD in my MacBook Pro and then again recently to re-flow the GPU on the same laptop. On both occasions the service has been fantastic! Very honest and professional but very friendly. Great value for money service with a reasonably quick turnaround, would certainly recommend them to anyone!
bits have completed 3 iPhone fixes for me now and I’ve been very impressed. I’ve had 2 screens replaced and a charging issue resolved.
In all 3 cases the jobs were completed same day to a high standard. Good value for money.
Brilliant service, They fixed my office printer for me, the replacement part was hard to get hold of but they kept me up to date with all progress and was repaired promptly once the part was located. Printer now works like new.
Very quick and efficient service for data recovery, thank you for a speedy turn around too.
My 8 year old MAC book pro was banished by Apple and Apple resellers as too old to fix! BITS came to the rescue and not only resurrected it by replacing the hard drive but made it run better than it has in years! Thank you so much. The service was excellent, cost effective and hassle free.
Always an excellent service with BITS – i recommend them wholeheartedly to anyone who has mac troubles!
Great service – collected and returned my laptop to me while I was at work, which was very convenient. Kept me up to date with progress and costs. Friendly people.
Extremely helpful. I took the optional VIP service and had a fully working phone within an hour. Staff were really pleasant and kind given I was rather harrassed with two children in tow.
Excellent service, friendly and very efficient. Fitted a new iPhone screen on the same day. I would highly recommend them.
Friendly, Fast, efficient service in a convienient location. Excellent value for money. Would use their service again.
There was excellent customer service, the staff are polite and my laptop was ready in a few days, earlier than expected. It was a reasonable price as well!
After using Bits three years ago, I didn’t hesitate to pick up the phone when my laptop needed unlocking. The service (as before) was fast, efficient and very competitive. I’ve been nothing but impressed with the service and would highly recommend them. Thanks guys.
incredibly professional service. Would 100% recommend to anyone looking for repairs in the Bournemouth area
excellent service from BITS fixing my old Mac. Friendly and efficient, and kept me informed throughout. Will definitely be back, but hopefully not soon!
Really helpful service, with polite staff- efficient and quick!!
Had an unfortunate accident with my iPhone 6 this involved a toilet and ubend, I tried the rice the radiator and every other trick in the book to try and bring the phone back to life without any joy, called Apple and the Apply approved store in Bournemouth and they wanted £300 plus VAT for repair or replacement. This was a huge blow as the phone wasn’t insured and purchased and not on contract. Took the phone into Bits and 1 week later the phone is back up and running for half of the price £149 later and a box of festive chocolates and I am back in business. 5 Stars Thank You, I will be sending anybody with any issues your way in the future.
Exceptional Service from a great team of people. They have a real customer focused approach to everything they do. Reasonable prices and always prepared to give backup advice and support. Customer service in the old fashioned way!
Quick, excellent service with student discount for BU students.
During my whistle stop visit to Bournemouth, my i-pad had stopped working and after an hour on the phone to Apple with no joy, I discovered BITS in Bournemouth. So very glad I did, brilliant service, very helpful and friendly and they were able to fix it the same day. Absolutely brilliant, am totally recommending you to everyone. Thanks again.
A professional service from a company who delivered as they said they would. From the initial phone call through to completion of the repair they kept me apprised of the progress and cost. No surprises! Their free collection and return of my laptop to my home was an added bonus. Would recommend them.
When my 17″ GMac began showing the dreaded vertical lines I was worried. They increased in number, then I lost a whole strip of screen. Mac online community seemed to indicate my computer was doomed. I did not need or want a new computer but did need to keep this size unit to fit into my workstation. Bits were my saviour, they tested & decided a new screen was needed, which they were able to procure & fit. Now my Mac is up & running with a complete screen again.
The price was good & I appreciate their efforts
Thank you Bits for all your help!
Thank you for your prompt intervention and repair of my imac. The restoration process from time machine was trouble-free.
Many thanks for the excellent service! A rare experience these days.
I would recommend BITS to anyone. A very satisfied customer indeed ?
Regards, Karen Rietz
Had my sons Ipad screen repaired. It was picked up at time I had arranged. Unfortunately when it came back there was a problem with the home button but it was collected and problem was resolved within a few hours on the same day with no extra charge. The staff were very apologetic and even gave me a packet of sweets when it was returned.
I originally had a problem with my IMac, which was collected, repaired and returned in perfect order within a couple of days. As a result, when my IPad slid off my bed onto my thickly carpeted bedroom floor and died, having tried all the ‘at home’ remedies possible, I took it into Bits. They could not have tried harder to repair it, consulting me at every stage, and finally having to admit defeat. When I collected it, I could not believe that there was no charge- because they couldn’t repair it. They had still spent their time trying several possible solutions, and I was amazed and very grateful.
When I subsequently put in a claim to my insurance company Bits not only immediately emailed me a report, but again made no charge.
I cannot recommend this company highly enough. They are knowledgeable, friendly and helpful andI would not go anywhere else.
I have an ageing, but nonetheless pristine IMac (2007) and after advice from yourselves, had extra RAM and a Flash drive fitted to replace original hard drive.
Excellent work, the IMac is now better than new in 2007, its never been so fast. Have recommended a colleague to have the same upgrade as you fitted for me. He lives in Australia which is a pity otherwise he would also have come to BITS on my recommendation.
Well done, great staff and first class service and work.
Fantastic service, installed a new hard drive, upped the Ram and repaired the remaining disc drive. Very impressed with speed, price and brilliant customer service. Would definitely recommend and not hesitate to use again.
I have been their customer three times and I am really pleased with their professionalism and excellent customer service. Only in one occasion they took quite a long time to solve an issue and they lend me a laptop, it was just great service overall.
Would definitely recommend and will call them again next time.
I just wanted to say a big thank you to the team for your friendly service and for getting my laptop up and running again, it’s so nice to have it working properly again!
I cannot thank these people enough. Not only did they patiently listen to my panic ridden gibberish as i tried to explain the problem with my iPad Air…after hours of frustration with Apple Help. But the solution which was simple, They gave me for FREE over the phone!! In Boston where I usually live, there is Nothing for free. I am so grateful to them and without a hesitation would highly recommend people of such expertise, integrity and kindness. Thankyou. so very much…(the 9am caller)
Absolutely first class service! We are currently visiting the Bournemouth area for a few days from Belgium and wanted to get the laptop screen fixed for a reasonable price in double quick time – took it in on Monday morning and was told it would take about 24-48 hours to get the new screen delivered and fitted. By 11:30 on Tuesday morning I was called to say the laptop was ready for collection. The screen is perfect and laptop looks like new! Very friendly gentleman dealt with us and we were even given a large Toblerone bar as a little extra! Cannot recommend highly enough!!!!
You guys were great! Thanks so much!!
My MacBook Pro died just 2 days before I was going away for a month. I didn’t think that there was any chance to get it fixed before I left but I phoned BITS anyway. Within a couple of hours they had come and collected the laptop and in the evening I was phoned with the diagnosis: a faulty disk. By about 11am the next day I got a phone call to say it was fixed and Yosemite installed and by 3pm it had been delivered back to me with a box of chocolates. Amazing!
Excellent service. Good price. Diagnosed the problem over the phone. Collected and repaired my Mac book within 24 hours. Collected and delivered at no extra charge. Friendly and polite. Would definitely use again. Thank you very much.
Thanks so much for the quick and good service!
Elliot is fantastic! What service! The Motherboard on my (crucially important)work laptop gave up the will to live – and turned me into a very edgy panic stricken client arriving on BITS doorstep. Eliot to the rescue. Calm, informative, supportive and delivered 100% resolve. Elliot went beyond the call of duty to get me back up and running within a super short time frame. He could not have done more. Clear advice at all times re: what needed to be done. VERY acceptable charges and a super nice guy to boot. I cannot recommend BITS highly enough – and have already made sure all my colleagues and friends have their number should they find themselves in need of a really professional outfit to sort out any IT problems. As far as I am concerned BITS (Elliot) is my future first port of call for any problems I may have with my laptop. Great service. A+++!!! If you have a need these are the people to deal with it. Thanks Elliot ….. you are a star!
Excellent and polite service. My problem was diagnosed and sorted immediately. Will have no hesitation in using this company again. I can recommend this company to anyone.
Another company having had my laptop for three days returned it in a very unsatisfactory state. I spoke to Bits on the phone and then dropped off my laptop in the afternoon, within seconds they had diagnosed exactly what the problem was, they gave me a very competitive price for labour and parts and told me it would be ready in the morning!
Next morning I received a call, it was ready, a new hard drive fitted, my OS reinstalled and my laptop working as good as the day I bought it!
Knowledgeable, professional and an excellent service, highly recommended, definitely will be my first choice for computing problems. Thank you
Problems with my hard disk on my Mac meant I was going to lose everything, and my backup disk drive was also damaged. Bournemouth IT Solutions dealt with it quickly and efficiently and were very helpful. All my data was saved and they cleaned up my disk drive so when I collected it, I didn’t have to re-download applications. If I have another problem they will be my first port of call, and I would highly recommend them.
Bournemouth it should notions are absolutely brilliant they fixed my Mac in no time and also for less than I thought they are professional friendly honest and quickly I recommend them to everyone once again thank you for fixing my Mac.
BITS follows the golden rule for customer satisfaction, under promise over deliver. I needed a new keyboard after water spillage. they quoted approximately 30% less than apple in cost and told me up front it would take 4 days to order the part up to 2 days to repair. While the part was on order i could continue to use my macbook pro at home rather than sending it away which apple would impose, 2 days later they telephoned me at 11am with it’s arrival, i dropped it off at 1pm and it was ready by 4pm. I got clarity, honesty, fair pricing, and better than expected time. I would happily recommend and will be using again, i believe these are guys i can trust which is everything in field outside of my own expertise
Awesome service, very fast and quality work. Great communication, can’t ask for more. Will use again for any PC emergencies!
Amazing service! Communicated the problems directly and clearly, and made sure I was aware of exactly what needed to be fixed and how much it would cost.
I wouldn’t go anywhere else – best customer service!!
Great service, fantastic customer relations, especially the chocolate bar! Picked up and delivered as pre- arranged and kept informed of progress of repair, so no nasty surprises, would definately be very happy to use again, many thanks.
Fixed price repair, free Pick up and delivery,Where’s the catch? Well, there isn’t one, perfect well priced professional service. Perfect! Thank you.
I’ve just arrived in Bournemouth from the London area and needed help setting up my computer. Fortunately I selected BITS from the internet and couldn’t be more pleased with the service I received. Overnight I was ‘up and running’ – apparently I had needed a ‘card’ for the wifi connection – no problem, easily sorted! I can only ‘ditto’ the comment others have made in their reviews – I found BITS to be an Excellent, Polite, Honest, Professional Service. I will certainly call on their services again should the need arise and will be very happy to recommend them.
Excellent first calss professional service at a reasonable fixed price. Good customer relations along with a very fast service makes this company well recommended
No power from my Desk top computer. Took it for inspection and found my hard drive had burnt out and affected the power, Within a few days a replacement had been obtained together with a power supply unit, and now all working perfectly. Have no hesitation in recommending them
If you want friendly proffesional service that are always willing to go the extra mile at a sensible price look no further. we won’t be going anywhere else.
Great service, great people, I strongly recommend them!
I can’t fault the service – courteous, helpful, incredibly prompt in collection, rang to explain slight delay with post over Easter period, returned laptop looking and working like new with a bar of chocolate to put the icing on the cake! Excellent all round – I will use them again if I need anything doing to any of our family laptops and would recommend them to anyone.
Incredible service, incredibly efficient and polite
Great same day service many thanks
Brilliant customer service, good value for money, and aged old Dell desktop working like new – thank you 🙂
Prompt service and problem sorted without hassle.
When I saw them they could not have been more helpful. Will certainly go to them with any problems I have with computer
Very good polite, honest, professional service. I will definitely come straight to them with any IT issues, thank you again!
What can I say that’s not already been said. I received excellent service. My old acer is running better than it’s done for sometime now. Keep up the great work.
As always BITS sorted our IT problems ,prompt service always helpful with all our computer requirements
Very fast service, problems with my laptop were caused by water damage, needed motherboard and hard drive replaced. Kept informed of exact work and total costs before work commenced. Also surprised with chocolates on completion. These guys are second to none and would recommend them without any doubts whatsoever. I have a desktop that may need looking at, no question about who I should take it to.
Thank you so much. A very happy customer and so glad to have my laptop back in full working order.
Fast service at a very reasonable price. More than satisfied
Thank you so much for repairing my laptop. You did a brilliant job, and it now works better than it ever has before! Your service is brilliant, you picked up the laptop the same day and returned after two days, and it now works like a dream. I had so much trouble with it for ages, it was very slow and kept freezing up.
Thank you again, I will certainly recommend you and call you again if ever I need to.
The chocs were a lovely surprise.
Excellent service from BITS, was told by another local company it would take a week for my laptops to be fitted with new screens and was quoted a large amount of money! Went with BITS and couldnt have been happier, they picked up my laptops within the hour of my call Monday and returned early Wednesday morning….Amazing service and price, seriously recomend these guys and the complimentary chocolates were a bonus…..Thanks guys xx
Fantastic service. Everything explained to me so that even a duffer like me could understand it.
Computer returned, fixed before the due time.
I also appreciated the free gift!!
A great company
Very efficient, thorough and reasonably priced service. I was given a loan laptop so I could continue working whilst mine was being repaired and my laptop was returned to me at home free of charge when fixed. I would definitely recommend this service.
I had problems with my Asus- laptop, it wasn’t charging. It was picked up the same day I phoned in and I was provided with a replacement laptop. They fixed the issue after 1 week and then delivered the computer back home. I’m very happy with the service.
Toshiba Laptop stopped working. Excellent service, sorted and repaired the problem, kept informed of cost and delivered back home free of charge. PERFECT.
The screen on my Macbook died. BITS collected my laptop, diagnosed the fault and replaced the back light cable. It was returned to the office and as they have a mobile credit card reader, I didn’t even have the hassle of driving to them. Excellent service – thanks for the chocolates.
I am very impressed with the service i received including the price also them being able to lend me a laptop on loan so i could still do work impressed me. The work they done is amazing and better than i expected and was done within a very short amount of time with no hassle. Thank you for the chocolate as well i shall be recommending you to friends and family!!
Fast service and really appreciated the collection from and delivery to home. Work done as per quote and to my complete satisfaction. Would definitely use their services again.
Very pleased, they were doubtful if they could fix it due to excessive water damage but it works fine now. So very pleased as they picked it up and delivered back to me hear at Uni. Would highly recommend them.
Collected laptop same day as i ordered the larger hard drive and swapped over with no problems and fuss and even got some chocolates when they delivered it back. Great service thank you
Excellent service. My laptop was collected, the screen replaced and returned (even on a snowy evening!) It took a little longer than expected because the screen was not a standard thickness, but I was kept well informed of the situation. Thanks for the chocolates! Will definitely recommend BITS to friends and family.
The screen on my Macbook died. BITS collected the laptop on the same day. Unfortunately it was just before Christmas so I did not get it back until the beginning of the new year. I appreciate this was not the fault of BITS, everyone deserves a holiday, and am sure that the repair would have been promptly dealt with at any other time of year. I was kept fully informed by several phone calls of the time scale problem and the possible/eventual repairs and any extra costs that could be involved. The Macbook was delivered back to me as soon as it had been repaired (together with a complimentary pack of chocolates!).
I would certainly use BITS again in the future.
I had a drink spillage on my laptop which made it malfunction. BITS claimed they were able to repair liquid spillage damage which was just what I needed. My laptop now works perfectly. A very quick and efficient service. And I was able to claim student discount. The website is brilliant, very clear and informative about the services offered. I would definately use BITS again.
Excellent service! Did exactly what promised and even more: Collected – diagnosed – repaired – returned – very polite – very helpful – quicker than I expected + offered me complimentary chocolate!
Huge thank you!
The second time of using BITS where I find the level of service second-to-none. Not only did they collect, fix the issue and drop off but I got a free complimentary sweet. Once again top level service. I will definitely recommend BITS to my friends and family.
This is the second time that I have used Bits for a repair and both times were equally impressive. Friendly service, very competitive rates, plus collection and delivery of laptop. Thank you.
Brilliant service and reasonably priced, I had my laptop back within days and they provided a free laptop loan for the interim. Delivery and Collection was free. Laptop now working perfectly, would reccommend to anyone! Thankyou!
Fantastic service, thank you!!! And great price!!
Keep up the good work, you have got the service aspect just right. In some ways I hope that I don’t have to use you again as it would mean that I would be having computer problems but if I did have issues with my mac, you would be the first person I would contact.
Thanks very much. Laptop problem was quickly solved and repaired. I was also informed on other issues which were wrong with my laptop. Fantastic price and with student discount even more fantastic.
All in all I was given a complimentary box of chocolates! I think that tops it off for 5 stars.
Thanks again Lisa.
I needed a new keyboard for my laptop and it isn’t exactly a standard model either. They picked up the laptop and replaced and cleaned the keyboard to a quality standard and in an efficient time. They even cleaned the screen. It was an affordable price for the service too. The only issue I had was they had run out of loan laptops to offer me one when they picked up my laptop, but they offered to come back and loan one the next day, although I refused as I had a back-up computer. I didn’t have to pay for their petrol or anything extra. I would definitely recommend Bits to others.
Amazing! I wasn’t completely sure what to do when I broke my netbook, however a very quick google search lead me to Bournemouth IT solutions and I was not dissapointed. Incredible service and genuinely impressed with the repair!
Service was amazing for the second time. The problem was discussed on the phone withing 10 minutes of my email to them. They collected the device, kept me updated via phone throughout the repair and dropped it back of at my house with mobile card payment. Hassle free service, would highly recommend you don’t try anyone else!
I was very impressed with the service. I waited less than a week for my laptop back and also received a student discount which very companies offer, so I was very pleased. This company stands out from the rest and I would recommend it to everyone.
You’re an excellent company, superb customer service. Fast and a good price. Plus, when you gave us a discount because of a technical problem (which wasn’t your problem) it made me think you are one of the best companies I’ve ever dealt with. Highly, highly, highly recommended.
An excellent service at a very reasonable price. I had Windows 2010 installed. I dropped in my laptop on the Saturday and it was ready on the following Monday.
I have recommended you to my friends.
Thanks for the chocolate – a nice touch!
Excellent service! Within 2 hours my laptop had been collected, fixed and returned.
The price was good and also received a box of chocolates!
Great customer service and reasonable fixed price for fixing faulty capacitor in my Toshiba Laptop. Although I didn’t take it up I was offered free collection, delivery and loan computer while mine was being repaired. I was kept fully informed of progress, was 100% satisfied and would not hesitate to recommend BITS to anyone or use them again
Thank you for fixing my laptop.
By the way, it’s surprised that I found that you clean my screen and fix my keyboard.
Competent and friendly service at a reasonable price. They were able to recover vauable data from a crashed disk and diagnose a problem with a macbook computer. I would certainly recommend them to others.
Thank you for fixing my Powerbook G4 it seems to be working really well now and is doing all the things I want it to, itunes and mail is also working 🙂
I will recommend you to my friends and come back to you if need anything in the future, for now I am not going to worry to much about the OS or the dvd drive.
Thanks again for your hard work and the chocolates!
I can’t recommend BITS enough. Excellent customer service. I was kept informed all the time. 100% professional service. Super quick collection. I highly recommend BITS to anyone.
IPAD2 broken screen. Read the reviews for the company and decided to give them a try. Technically, a really good repair, looks like new again and at a great price. The level of service on top, collection, delivery, keeping me informed of progress, was just that bit extra that makes all the difference. Have no hesitation in using BITS again and certainly no hesitation in recommending them.
I’m sometimes skeptical of feedback, but can wholly agree with what’s been said already.
Excellent, fast, courteous and professional service. We will definitely use Bournemouth IT Solutions again in the future.
I am so glad I went to Bournemouth IT solutions when my macbook got water damage. I went to many computer repair shops but I was given extortionate quotes for an initial review. Bournemouth IT included a clean in the initial inspection trying their best to fix it without replacing parts. It did need a new part however and I was given a good price for that. I’d recommend anyone who is unsure what to do with a broken laptop to go here, it really was worth it.
By far the best IT support I have had in the area. Professional and fair pricing structure.Inspite of having to work late Mohamed certainly resolved all my business software to get me up and running in good time. Many thanks. Will be in touch with a laptop soon to sort out as well now.
This is hands down the best customer service I have ever experienced. The service that BITS offer is fantastic. I had my laptop collected within an hour of calling to enquire…the fixed price means you are not stung with expensive prices which you do not see coming and the BITS team (i was looked after by Mohamed) keeps you informed of the progress of the repairs. I would – and have already been recommending this service to everyone as I really was impressed. No hassle, fair price, friendly and most importantly, excellent and trustworthy repairs.
5***** without a doubt : )
Great customer service…. very professional and efficient. the home collection and delivery service was AWESOME!! didn’t have to step out of my house and i even got box of maltesers…luvd it 🙂
Great service, great price, gave me a laptop to use whilst they did the repairs to mine. I cannot complain about anything and will be using them again. They even gave me discount for being an NHS nurse!!!
Really pleased with the service I received from Bournemouth IT Solutions. They replaced the screen on my iPad and at a great price. The repair took longer than expected due to the bank holiday and the air show causing a parts delivery to be delayed but I was kept up to date and offered a discount for the inconvenience! Would definitely use again!
Quick and reliable service. They replaced my pc screen and it works perfectly now. Courtesy was remarkable: they even gave me a treat (Toblerone) when they gave me back my laptop!
Excellent service. Had to have a new hard drive and urgently in time to start a new job. The job was done quickly and at a reasonable cost. Would highly recommend this company for any PC problems. And they gave me a Box of maltesers! Nice touch guys!
brilliant service. picked my laptop up same day as requested and dropped off next day as promised. very friendly people. highly recommend this service to anyone. great rates too!!
First class service – good result – very courteous – I am impressed.
Very professional, i’m really pleased with the result, definitely will use their service again!!
The guys at BITS upgraded the Mac OS on my laptop and did a great job, they even cleaned the laptop too! They run a professional and affordable service, one I’d happily recommend to others.
Saved all data from a totally dead laptop and got it all sorted in under 24 hours. Excellent work guys
Broken screen replaced and delivered back within 24 hours, fantastic service, definately recommend and use again. Thank you very much.
Fantastic service; picked up on Monday, delivered back Tuesday morning. Clear pricing, polite and courteous staff, gave us a 1 hour time slot for collection and delivery and came when expected, so no waiting around. Would highly recommend and will definately use again for any future issues.
Very efficient service,my laptop was picked up and delivered free of charge,fixed prices meant no hidden extras.Would highly recommend this company and wouldnt hesitate to use them again
Fast friendly service, good price and delivered laptop to my home. Would definitely use again.
Quick response, professional attitude, impeccable services! Great job!
Fast and efficient service with clear pricing. BITS goes the extra mile to find a solution. Highly recommended.
I am very pleased with the work they carried out on my laptop after it crashed.
A good service with very polite and helpful people. The pick up and delivery service was excellent and also reliable. To be recommended.
I will use them again.
Overall an excellent service provided. A very reliable and honest business who I would quite happily recommend to any potential customers.
Laptop repair took less than 24 hours. These guys are very flexible in terms of pick up and collect. I would definately use again should I need to. I will also recommend to anybody needing repairs to their machines.
The cheapest quote I had from the several local computer repair companies for both labour and the part required.
Despite a hicup in which the wrong part was ordered for my Macbook, I was dealt with very courteously throuhgout. I was provided with a replacement laptop at my home as soon as it was discovered that the repair would take longer and I was given a reduction in labour costs as well.
great service , very helpful and a bargain , good communications at all times … many thanks for fixing my laptop guys
They collected my laptop from home and returned it back to me which is brilliant. They were very friendly, professional and knowledgeable. They kept me well informed of the progress and fixed my laptop quickly and efficiently.I have had no problems with my laptop since. I will definitely use Bournemouth IT Solutions again if I have any further problems.
Everything done on time and as promised. Home pick-up and delivery a valuable feature.
My computer operates well now.
I am really impressed by your professional in service.
Obviously, I would contact you if my laptop had problem again.
The computer is working without any problem. The treatment was perfect and the delivery was so fast. I really liked home delivery.
IT solutions confused one of the cables in its delivery, but they
came around again to bring me mine the same afternoon.
In brief, I would recommend IT to anybody who wants to repair their computer in a short period of time without problem.
Very good service and liked the fact i had a laptop while mine was getting fixed
Excellent service, would definitely use again! 🙂
I can thoroughly recommend this company. From the beginning to the end they have been incredibly professional and courteous. They kept me up to date with all developments and costs regarding my laptop repair. Were prompt at collecting my laptop, calling me when required/asked, fixing it and returning it. When I had issues with my internet they came out to my home and fixed it without me incurring additional charges. Their advice has been helpful and tailored for me. I wouldn’t hesitate to recommend them and use them again.
Wow! An excellent service from start to finish. Found this company by Googling. I have a SONY Vaio and I had tripped over the power cable and ‘ripped’ the power socket to pieces. Kaput. Dealing with SONY would involve hundreds of pounds and many days – so sourced Bournemouth IT, as I needed it back ASAP – Defo before June bank holiday Jubilee weekend! Very very friendly and professional from the start. Offered to collect. I dropped the laptop off on a Monday morning – and resigned myself to it needing expensive SONY parts. Was advised they would try to avoid that – and avoid it they did! End of play that day I got a call offering to drop it off at my home all repaired for 69 quid!!!! I will use this company again and I will recommend them to EVERYONE. 10/10 A+++!!!!
Really good service, best price that I found after several online searches for IT repair companies for the work plus free collection & delivery of PC, everything was clearly explained and no hidden charges (and very good communications).
The team at Bournemouth IT Solutions were really helpful. After emailing them they called back the same day with costings and collected the broken laptop from my house that evening.
I had a call the next day, the part was in and the screen was fixed, they then delivered it back to my house and I paid via card so I didn’t have to go anywhere through the whole process.
All took less than 24hrs
I just wanted to say a ‘big thank you’ to you for the very kind and polite help you gave me today with my laptop power cable. I really appreciated it.
I phoned this morning and then called in. I am pleased to say I have managed to buy a replacement cable and my laptop is working again.
I have used various repairs of computers in the past but found BITS on the computer looking for a local company. I thought their pricing was clear and uncomplicated. I was also amazed how quick it was finished and fact that they deliver. I would have no doubt in recommending them to other people
Great service , value for money , good communication with no hidden costs
Thank you .
Quick repair at a great price, no hidden charges. I didn’t even have to leave my house – they collected the laptop from my front door and loaned me a laptop of their own until they returned with mine repaired (at no extra costs). Cracking.
I would like to say how much my family and I appreciate your prompt and expert help with our computers.
The staff have helped us sort out problems with laptops and my pc on several occasions and each time we have been impressed by your friendly and supportive approach. You have managed to sort out complex faults very satisafctorily and at reasonable cost.
We happily commend your service to others, which we have done.
Thank you again.
Brilliant service and value for money, laptop delivered back to our office – amazing. I would definitely recommend your company to my friends and contacts.
The service by this friendly and professional company was excellent,im delighted to get my laptop returned working perfectly.
Id most definately recommend them ,no hidden eatras or surprises. and a very fair priced,fast and efficent service.
Thanks Guys from yet another very satisfied customer.
Super efficient in every way. Telephoned BITS,immediate response, arranged a time for home visit on same day. Arrived as agreed and fixed in minutes. Thus back on line.
A very friendly and professional service. Would certainly use again and recommend to anyone.
The service I received from Bournemouth IT Solutions was amazing and value for money. I wanted a diagnosis of my laptop and a written report. Right from courtesy to professionalism, I was very happy with they way they handled my computer issue. To be honest compared to other competitors, I would recommend everyone to use this company and guarantee you no disappointment.Due to the great service, I have decided to use Bournemouth IT Solutions both on personal and business purposes!
Fantastic service, collected and delivered, brilliantly efficient and went extra mile replacing two missing keys, good communication with no hidden costs. Will recommend and use again. Thank-you
Macbook air had a broken screen and broken tracker pad button, Bournemouth IT Solutions offered us by far the quickest and most cost effective solution to getting it fixed.. Great customer service, picked up the laptop on Friday and we had it back by Monday. Cannot recommend them enough!!!
Fixed a laptop suffering from various viruses – no fuss and it is back to normal. Also backed-up two old PCs and reformatted the hard discs on both. Not a straight forward job but completed for the original cost. Great service and will use them again if I have problems.
Fixed my laptop quickly and cheap, keeping me up to date with extra charges and when it would be returned to me. The replacement laptop was brill, allowing me to continue doing my dissertation without too little hassle. Thank you very much!(also cheapest price i could find!)
Excellent job, no problems with my laptop since they gave it back, good price system and really good customer service. They fixed my laptop in only a few days. Definitely coming here again.
BITS have done a fantastic job. I’ve had my PC upgraded by them a week ago and I’ve got to say I’m very impressed. No problems what so ever in regards to the PC. In fact they upgraded my motherboard to a higher specification than I required with no exta charge. Now you can’t complain about that. Thumbs up for BITS
I would highly recommend Bournemouth IT solutions for anything you need regarding IT problems. I am very satisfied with the service provided, not only because of the practicality of not having to leave the house (since someone picked up my laptop from where I live, brought it back and offered me another one to use,all free of charge) but also due to the shortness of time (just 2 days) and the quality of their work.Truly professional, and highly efficient. Thank you!
I used this company on two occasions last year due to virus issues on my PC. On both occasions Mohamed from BITS called around to my flat to personally collect my hard drive. He was friendly and efficient and it is convenient that they will call at your home to collect your PC and got it back to me fixed in a couple of days. The rates charged are very reasonable for this efficient and personal service.
I am very happy with this service, at first i was not and they offered to fix my computer the second time free of charge, they are very dedicated because they were not obliged to do this so i would definitely give a big 5 stars and would definitely recommend, thank you for your time and effort to make sure i am 100% happy with your service =)
Great service. Polite & clever guys. Professional clean building. Would definitely recommend to friends and family, and I’d have no hesitation to use them again. (They replaced the hard drive on my iMac and installed the OS).
What an excellent company, I have no hesitation in recommending them. The service received was courteous, fast and efficient. A very reasonable fixed price was given in advance and adhered to. Well done guys, my laptop and I say thank you……
very good service. next day feedback from my email.price was made clear on the broken screen and was fixed in 24 hours.would use company again and strongly recommend them .
I was really happy with the price and how quick our laptop got fixed. We needed windows to be re-installed and had major problems with blue screen of death and just about everything with our laptop. Also appreciate that it was delivered to us on time. Overall service was excellent and the person we were in contact with was very good at explaining options and making recommendations with our best interests in mind and not in the interests of them making money, which was really really good. Thanks and we will definitely use you again in the future. Cheers!
My computer refused to start after being switched off for three weeks. It was collected on a Saturday lunchtime and returned in good health at lunchtime on Tuesday. The technician was most helpful and gave advice on other computer matters that were puzzling me.
I thought my Samsung Laptop had bitten the dust forever when my cat knocked a whole glass of ginger ale over it, however after speaking to BITS I felt confident something could be done to save it and I was right. After some helpful, friendly customer service and a very short time period I got my laptop back in full working condition! Very pleased, I will definately be recommending BITS to anyone who needs a laptop repair! Thank you.
Excellent service, Did wonders with my aged laptop – works better than I could have imagined, and very good value. I recommend BITs and would definately use their services in the future.
fixed one off price, quick and professional service, would definately use again!
Bournemouth IT Solutions,offered a fixed price contract which they kept too. With knowing what you are paying and thier fast, curtious and efficent service you truely don’t need to go anywhere else. First Class!
Very courteous, speedy and efficient service! Why go anywhere else?
I had a computer that would switch off in the middle of working on it. They fixed the fan and I was happy. Unfortunately another fault came up simultaneously with a BD player but that was fixed as well! Good job. Collections are so convenient and dedication is spotless. Keep up!
I contacted bits when others had failed me and I should say I was sceptical to go over the same ordeal of being let down. With BITS it was different. They collected my HP laptop and promised to fix it within 24 hrs. To my surprise my laptop was up and running just after 6 hrs of their collection. My appreciation for the great service. I would not waste time dealing with others in future.
EXCELLENT!! They collected my computer and did exactly what they said they would do! Didn’t come back to me saying…this needs fixing and that needs doing, just fixed the problem and returned back to me within 24 hours! Would recommend and use again! Brilliant Thanks again!
Great and fast service. They collected my VAIO for free in the evening and returned it the next evening, again for free, didn’t charge me a diagnosis fee and the final cost was quite good. Much better than what Sony offered.
Brilliant service from start to finish. Kept me informed of progress and even offered loan of their laptop whilst waiting for delivery of part required.I would not consider using anyone else in the future.
Great quick service. Friendly & Knowledgeable Staff.
Thank you very much. My laptop is in a great condition. Have not had any problems as of now.
My HP DV6 laptop was making noises and overheating. The laptop was collected and soon diagnosed as having a faulty fan. I was charged just the basic fee of 39.95 and 20 pounds for a new fan. Now the noise has gone and laptop is working perfectly.
Very pleased with the service and the transparent repair costs. I would have no hesitation of recommending this company to others.
Absolutely fantastic service and great communication to notify me of status during the repair of my laptop. Will definitely use Bournemouth IT Solutions again. Thank you!
Very pleased from start to finish. Super efficient. Will be used again and recommended to all friends and colleagues.
Everything was exactly as the website directed. A fixed charge, so no surprised. No baffling you with techno speak and a very swift, polite service.
Had a problem with my laptop and it was fixed within two days, great service and quick repair, good job all round.
Absolutely delighted with the service and the results from bits! Will be certain to pass on the word and use them again! Thankyou very much!
..Highly recommended.Very Clear on Cost of service from the start.Figured out issue straight away.Kept me updated during Diagnosis/Fix of issue.Will use them going forward.
Knowledgeable. Excelent service. Promises kept. Very good value. I wouldn’t use anyone else now.
I was very pleased with the politeness and quickness of them comming over to sought out my problem with my blu ray hardware,found exactly same model and installed it was delivered back within a week.Excellent company will
surely use them again price wise very good indeed many thanks chaps keep up the good work I wish your company well,grateful Customer.Peter Diacon
You guys provided a great service, clearly explaining the problem and the options and keeping me up to date with progress. You service was very quick and I would not hesitate to recommend you.
first class service no hidden extras fix price excellent service would use again and strongly recommend the screen on our laptop was replaced and returned within 24 hours
Bournemouth IT Solutions are an efficient, friendly and professional company. They offer a reasonably priced and easily understood service. I highly recommend them and will use them in the future.
Mr G Kerrins
Thank you for an excellent service – courteous, swift and friendly. I’m very pleased that my precious photos have been recovered! Highly recommended. Janis
I was deeply impressed by the level of service offered. My laptop screen was broken and within less then 48 hours, it was repaired and returned to me working as good as new. Staff were very helpful and informative. Would definitely recommend them to others.
I cannot reccommend Bournemouth IT Solutions enough! They were professional, helpful, and friendly. I was kept informed throughout the whole process with regards to how long it would take and price. My son is delighted to have his laptop back in better than previous working order. These guys even managed to save all his data, and add extra storage space,all for a price that you would not be able to find anywhere else. Thank you Guys!
I can thoroughly recommend Bournemouth IT solutions. They provided an excellent, friendly and professional customer service. The repairs were carried out in a timely manner, I was kept up to date at every stage, from the diagnosis all the way through to delivery of my repaired laptop. The expertise and advice provided was second to none and most importantly the repair and labour costs were minimal in comparison to other service providers. This is a reputable business who I would trust with any future IT repairs and would consequently rate them 10/10!
Excellent service. Got my laptop back after one working day, great price too. Highly recommended!!
They have done a great job with my laptop with a really reasonable prices and without lies, calling me for each change or notice and searching always cheapest option. For that I have to say: Excellent service and great customer atention!! 🙂
Great service in all respects. Collection and return to me as promised and loan of laptop whilst new keyboard was fitted to mine at a great price. What a joy to find a company who do exactly as they promise without any hassle. Try them, you’ll like them! HIGHLY RECOMMENDED.
Bournemouth IT Solutions have managed to fix my laptop and exceed my expectations to the repair. My faults have disappeared through their expertise. In addition, they offered expert advice right from the start through to the end. Bournemouth IT Solutions is my preferred IT Solutions company.
took my xbox 360 in for repair, staff knew what they were talking about and were very friendly. Got it back after just 2 days, no hidden costs, really easy to contact and communicate with so full marks all round!
reliable and excellent service, friendly staff, the most importantly my computer is fixed.
Excellent service, I was very happy all round.
As I Bought my lap top from PC world, took it back there to fault find, told it was the mother board (circa £200 to fix)found BITS on Google and spoke to Mohamed on the phone, who clearly went through the possible causes and how it might be repaired,2 days later I was able to pick it up and only cost £59,the other great thing was the follow up call to make sure all was ok!!!No hesitation in recommending you to others, thanks again.
Excellent service. Fast, friendly and efficient. Excellent value for money, especially with the fixed labour costs – which was my main concern when looking for a local repairers. The free home collection and delivery service is the icing on the cake which takes all the pain out of booking a repair.
I’ve used BITS twice now for two different laptops and won’t hesitate to use them for future repairs.
Excellent service, loan laptop particularly useful.
Diagnosis and repair completed within a week and laptop delivered to me.
Nice guys to deal with! Highly recommended.
A very prompt, friendly and efficient service backed up by very reasonable rates. I shall be using your company again should i need to and have no hesitation in recommending you to others. Thank you.
I was very impressed with the prompt, courteous and expert service offered by your company, should I need help in the future with computer repairs I will certainly come back to you.
I cannot express enough how well I was treated. 2 Laptops were repaired and cleaned in a day!!
Nothing was too much trouble for Mohamed. They gave me a discount when they found nothing wrong with one of the computers!! He even added programs for me at no extra charge and suggested deleting a program that they felt was unnecessary and used too much power.
I was so impressed by the professionalism displayed and by his patience in explaining things to an old duffer like me.
I shall certainly be using them in the future.
Thanks very much
Fantastic Service, I knew exactly what was going on at every stage. Quick, Polite, Informative, Cost efficient and Reliable. Thank you for getting us back working so promptly.
VERY PLEASED AND HAPPY WITH THE SERVICE I RECIVED FROM ALL THE STAFF AT BOURNEMOUTH IT SOLUTIONS I WILL RECOMMEND THIS COMPANY TO ANYONE WHO NEEDS HELP I THE FUTURE, WELL DONE GUYS KEEP UP THE GOOD WORK
Great service, very happy with the service I recieved and great to have my PC working again so quickly. Thanks
Thanks Mohamed… my daughter is so happy her netbook is working again AND that you fixed it so quickly. I would be happy to recommend you to anyone.
Efficient, fast, friendly and value for money service. Computer picked up .. repaired and returned very quickly. 5 star service … thanks !
Excellent! 1st class professional service. Would highly recommend them!
Great service, timely and informative and good value for money.
I had the dreaded blue screen of death, but BITS solved it in no time. Quick, professional and great value for money. Recommend every time.
Does what it says on the tin, and does it quickly and politely. Repaired and back to me in under a working day.Happy to recommend, this is the second time my family have used them.