01202 767 929 
117 Old Christchurch Rd, Bournemouth Centre, BH1 1EP

IT Support Bournemouth

Services, Repairs & Upgrades

Fully insured • Reliable • Hassle free

Knowledge and Experience

Bournemouth IT Solutions Ltd has many years’ collective experience and extensive knowledge in the computer services sector, with the focus on providing quality business IT support Bournemouth, Apple Mac repairs, Laptops and computer repairs to corporations, government departments, local councils, universities, colleges, schools and local businesses, as well as undertaking insurance and warranty work.

Established Customer Base

The company has an expanding customer base, situated in and around Bournemouth, including solicitors, accountants, retail shops and universities’ students & staff.

We are a volume Apple Mac, laptop and computer repair company, with all makes and models repaired from component level. All laptops repaired are checked, tested and valeted before return. Volume repair contracts include free collection and safe return by us.

Customer Service

We have a reputation for excellent customer service and in-depth expertise. Our customers’ feedback page is our testimony, where many business owners have commended our service.

All repairs are undertaken in our modern clean anti-static workshop and offices.

A wide range of laptop and Apple Mac parts is held in stock at all times.

We offer quick turn round by our experienced in-house technicians.

Support Options

Option 1: Priority Support Points Service

This service is brilliant for businesses of all sizes, education sectors and local governments. The points system can be purchased in advance at discounted rates and provides telephone, email, remote access, on-site support and assistance at our local office. The way the points system works, is that each point equals to one minute of our technical advisers time. You can contact them for any IT related task using this system. It includes:

  • Providing support and solutions via telephone, remote access, on-site and at our local offices
  • Attend on-site or remote to rectify hardware / software faults
  • Installing and relocating hardware
  • Install hardware, software or patches
  • Networking and server management
  • Provide maintenance and health checks on all devices
  • Removing and preventing all levels of virus, infections and malware
  • Disaster recovery
  • All levels of system backups
  • Mobile technology
  • Remote access
  • Cloud Service

Purchasing support priority points in advance will guarantee a prompt response to resolve any issues or questions and aims to cut your support costs.

All our services utilise a ticketing/helpdesk system.

Option 2: Pay As You Go

This service is ideal for non-critical systems and firms who have occasional IT problems. We will provide one of are friendly technical advisers on a needs based support plan. You can use this service for systems support, hardware and software issues or upgrades.

First hour call out on-site including travel costs £79 (VAT-inclusive)

Subsequent on-site hourly rates £59 (VAT-inclusive)

All our services provide a ticketing/helpdesk.

Option 3: Business Support Unlimited

This service is brilliant for businesses, the education sector and local governments, who would like to outsource all levels of their IT support or work with currant IT departments. This service includes unlimited, full on-site, remote and telephone support for an annual or monthly fixed fee.

We will work very closely with the owners/management and IT departments, to provide the best IT solutions. We offer a one-off free on-site meeting and survey of all hardware, equipment etc to enable us to devise the best service solution for your business.

Under this service we will contact by telephone, remotely or attend your site, to diagnose your software/hardware faults and replace any parts. The equipment we cover with no limits are::

  • Desktops, Laptops and any portable devices
  • Servers, Data centres, NAS and SANs
  • Monitors, Touchscreens, Projectors and interactive white boards
  • Range of Printers (inkjets, lasers, plotters and multifunction devices)
  • Range of Scanners
  • Networking (Network Switches, Routers, Firewalls, Wireless and etc.)
  • Setup, Installation and Migration (Hardware and Software)
  • Setup and deployment of desktop images
  • Cloud Systems Setup and management
  • Backup Solutions

This option guarantees same day or next working day response to faults. Faulty components are replaceable at no extra cost - subject to the agreement.

This service will have to be quoted after a site visit to take into account: the size of the establishment, the amount of equipment and the number of users.

All our services provide a ticketing/help desk system.

We understand that you and your employees' time is valuable. We will work around your schedule when performing these services and much of our work can be done after office hours, in evenings and weekends.

Client Reviews

Winkworth Westbourne & Southbourne - Ben Jesty

Winkworth Westbourne & Southbourne - Ben Jesty

We have been using Bournemouth IT Solutions for the last year after changing from another IT support company. The customer service we have received has been excellent and any problems that we have experienced with our computers (Windows & Apple) and networking have not only been dealt with quickly and efficiently, but also at a very reasonable cost. They have always looked at the most cost effective way to repair or supply equipment and have provided us with invaluable advice when setting up our new office recently.

We recently experienced a flood in our office over a weekend which damaged most of our computer equipment. BITS came out immediately to our offices, out of hours and spent the majority of their weekend ensuring our office was back and up and running ready for the Monday morning.

Overall, our experience with BITS has been fantastic and I would have no hesitation in recommending their services to anybody, something which I would rarely do!

Ben Jesty

CBS (Dorset) Ltd - Angela Donovan

CBS (Dorset) Ltd - Angela Donovan

Our company has been using BITS for all of our IT support needs for several years now. Their customer service is second to none and they are always quick to respond. Turnaround is fast, saving costly computer downtime within the business.

Their approach is professional, knowledgeable and informative. Recommendations are always made in a clear and friendly manner and charges are very reasonable. I would not go anywhere else for computer help and have no hesitation in recommending BITS.

Angela Donovan
Office Manager

Customer Reviews

Our Business IT Support service is rated 4.8 out of 5 from 17 reviews.