Bournemouth IT Solutions Ltd has many years’ collective experience and extensive knowledge in the computer services sector, with the focus on providing quality business IT support Bournemouth, Apple Mac repairs, Laptops and computer repairs to corporations, government departments, local councils, universities, colleges, schools and local businesses, as well as undertaking insurance and warranty work.
The company has an expanding customer base, situated in and around Bournemouth, including solicitors, accountants, retail shops and universities’ students & staff.
We are a volume Apple Mac, laptop and computer repair company, with all makes and models repaired from component level. All laptops repaired are checked, tested and valeted before return. Volume repair contracts include free collection and safe return by us.
We have a reputation for excellent customer service and in-depth expertise. Our customers’ feedback page is our testimony, where many business owners have commended our service.
All repairs are undertaken in our modern clean anti-static workshop and offices.
A wide range of laptop and Apple Mac parts is held in stock at all times.
We offer quick turn round by our experienced in-house technicians.
This service is brilliant for businesses of all sizes, education sectors and local governments. The points system can be purchased in advance at discounted rates and provides telephone, email, remote access, on-site support and assistance at our local office. The way the points system works, is that each point equals to one minute of our technical advisers time. You can contact them for any IT related task using this system. It includes:
Purchasing support priority points in advance will guarantee a prompt response to resolve any issues or questions and aims to cut your support costs.
All our services utilise a ticketing/helpdesk system.
This service is ideal for non-critical systems and firms who have occasional IT problems. We will provide one of are friendly technical advisers on a needs based support plan. You can use this service for systems support, hardware and software issues or upgrades.
First hour call out on-site including travel costs £79 (VAT-inclusive)
Subsequent on-site hourly rates £59 (VAT-inclusive)
All our services provide a ticketing/helpdesk.
This service is brilliant for businesses, the education sector and local governments, who would like to outsource all levels of their IT support or work with currant IT departments. This service includes unlimited, full on-site, remote and telephone support for an annual or monthly fixed fee.
We will work very closely with the owners/management and IT departments, to provide the best IT solutions. We offer a one-off free on-site meeting and survey of all hardware, equipment etc to enable us to devise the best service solution for your business.
Under this service we will contact by telephone, remotely or attend your site, to diagnose your software/hardware faults and replace any parts. The equipment we cover with no limits are::
This option guarantees same day or next working day response to faults. Faulty components are replaceable at no extra cost - subject to the agreement.
This service will have to be quoted after a site visit to take into account: the size of the establishment, the amount of equipment and the number of users.
All our services provide a ticketing/help desk system.
We understand that you and your employees' time is valuable. We will work around your schedule when performing these services and much of our work can be done after office hours, in evenings and weekends.
Fantastic Service, they knew exactly what was going on at every stage. Quick, Polite, Informative, Cost efficient and Reliable. Thank you for getting us back working so promptly.
The service was excellent. Advice was very helpful. Staff very patient and instant replies. Laptop & memory stick were collected and returned within a day. Very pleased with the results and would definitely use and recommend Bournemouth It Solutions.
By far the best IT support I have had in the area. Professional and fair pricing structure. Inspite of having to work late, BITS certainly resolved all my business software to get me up and running in good time. Many thanks. Will be in touch with a laptop soon to sort out as well now.
I have an ageing, but nonetheless pristine IMac (2007) and after advice from yourselves, had extra RAM and a Flash drive fitted to replace original hard drive. Excellent work, the IMac is now better than new in 2007, its never been so fast. Have recommended a colleague to have the same upgrade as you fitted for me. He lives in Australia which is a pity otherwise he would also have come to BITS on my recommendation. Well done, great staff and first class service and work.
You guys were great! Thanks so much!!
I cannot thank these people enough. Not only did they patiently listen to my panic ridden gibberish as i tried to explain the problem with my iPad Air...after hours of frustration with Apple Help. But the solution which was simple, They gave me for FREE over the phone!! In Boston where I usually live, there is Nothing for free. I am so grateful to them and without a hesitation would highly recommend people of such expertise, integrity and kindness. Thankyou. so very much...(the 9am caller)
Elliot is fantastic! What service! The Motherboard on my (crucially important) work laptop gave up the will to live - and turned me into a very edgy panic stricken client arriving on BITS doorstep. Eliot to the rescue. Calm, informative, supportive and delivered 100% resolve. Elliot went beyond the call of duty to get me back up and running within a super short time frame. He could not have done more. Clear advice at all times re: what needed to be done. VERY acceptable charges and a super nice guy to boot. I cannot recommend BITS highly enough - and have already made sure all my colleagues and friends have their number should they find themselves in need of a really professional outfit to sort out any IT problems. As far as I am concerned BITS (Elliot) is my future first port of call for any problems I may have with my laptop. Great service. A+++!!! If you have a need these are the people to deal with it. Thanks Elliot ..... you are a star!
You're an excellent company, superb customer service. Fast and a good price. Plus, when you gave us a discount because of a technical problem (which wasn't your problem) it made me think you are one of the best companies I've ever dealt with. Highly, highly, highly recommended.
The service I received from Bournemouth IT Solutions was amazing and value for money. I wanted a diagnosis of my laptop and a written report. Right from courtesy to professionalism, I was very happy with they way they handled my computer issue. To be honest compared to other competitors, I would recommend everyone to use this company and guarantee you no disappointment.Due to the great service, I have decided to use Bournemouth IT Solutions both on personal and business purposes!
If you want friendly proffesional service that are always willing to go the extra mile at a sensible price look no further. we won't be going anywhere else for IT support.
Very good polite, honest, professional IT service. I will definitely come straight to them with any IT issues, thank you again!
As always BITS sorted our IT problems ,prompt service always helpful with all our computer requirements
The screen on my Macbook died. BITS collected my laptop, diagnosed the fault and replaced the back light cable. It was returned to the office and as they have a mobile credit card reader, I didn’t even have the hassle of driving to them. Excellent service – thanks for the chocolates.
Very pleased, they were doubtful if they could fix it due to excessive water damage but it works fine now. So very pleased as they picked it up and delivered back to me hear at Uni. Would highly recommend them for any IT support.
Excellent, fast, courteous and professional service. We will definitely use Bournemouth IT Solutions again in the future.
Excellent service. Had to have a new hard drive and urgently in time to start a new job. The job was done quickly and at a reasonable cost. Would highly recommend this company for any PC problems. And they gave me a Box of maltesers! Nice touch guys!
I am very pleased with the work they carried out on my laptop after it crashed. A good service with very polite and helpful people. The pick up and delivery service was excellent and also reliable. To be recommended. I will use them again.