Remote Support is charged at £29 for the first 30 minutes, £15 for every 15 minutes thereafter (minimum charge £29).
In order to arrange a remote support session, please call us on 01202 767 929. Our team will discuss your query to see how we can best help you, and then take an upfront payment of £29 before the session, and will arrange a timeslot for you based on our availability.
- All your data will be handled under the GDPR act. Calls may be recorded for training purposes. Your screen sharing session will not be recorded. We will only take brief notes to document what issue you are experiencing and how we have remedied it.
- Please remove any content from your desktop, and close any apps that you consider to be private.
- We cannot be held responsible for any data loss or technical issues that may arise - without physical access to the machine, our technicians are reliant on the information and problem description provided by yourself.